KDS-P22 - Business Partner

The Department of Knowledge & Digital Services (KDS) at the University of Winchester are looking for someone who enjoys working with people and building relationships across an organisation. Responsible for helping solve customers’ problems and supporting them with their requirements, we are looking for a candidate to share key information, providing a bridge between customers and our department.

The Knowledge and Digital Services (KDS) area at the University of Winchester has a team of Business Partners who provide the links with the academic and other professional service areas of the University. You will have a portfolio of University client areas to represent and report to and to build relationships with. KDS delivers a wide range of services, resources, and equipment to our students, staff and our external guests to the campus. We are determined that our services meet the needs of our customers and have a strong customer service ethos.

You will have excellent written and verbal communication skills and have experience of using different tools and mediums (physical and digital) to deliver training, capture requirements, advise on problems and work in partnership with your customers on delivering improvements and enhancements.  A key part of the role is attending various meetings where you will represent KDS, share information and collect feedback from our users to help us do things better.

Please apply if you:

• Have a great customer service focus,
• Have experience of open communications and discussions in a work environment
• Are confident collecting and using feedback.

Successful candidates will be invited to interview, which will include a visit our campus.  There will be a short tour of our service points, and you will give a short presentation as part of the formal interview.  If you have any questions, please get in touch.

Please note this role is not suitable for students currently studying at the University or as an additional role for staff working in a different department or faculty.

As an employee at the University of Winchester, we are committed to your wellbeing and development. You will have access to a wide range of benefits and support including:

• Employee Assistance Programme
• Holiday entitlement of 21 days per year rising by 5 days after 5 years’ service and the option to buy extra leave up to a maximum of 35 days
• Discounts at many retailers, restaurants and entertainment
• Free wellbeing events including weekly exercise classes
• Contributory pension scheme
• On site gym and sports facilities

Interview Date:  5 March 2024

To Educate, to advance knowledge and to serve the common good.