IT Support Specialist

Organisation

Cranfield University

School/Department

IT Services

Based at

Cranfield Campus, Cranfield, Bedfordshire

Hours of work

37 hours per week, normally worked Monday to Friday. Flexible working will be considered.

Salary

Full time starting salary is normally in the range of £28,203 to £32,039 per annum, with potential progression up to £39,586 per annum

We are looking for an enthusiastic, customer focused, IT support professional to join our Service Desk team.

About the Role

This role sits within our Service Desk and provides students, staff and University associates with technical support and advice regarding a wide range of complex IT Services (desktop, laptops, tablets, smartphones, audio-visual, desktop software and hardware, multi-function printers/copiers/scanners) resolving as many incidents and requests on first contact as possible and managing all calls to ensure resolution within target service levels.

About You

You will have a proven track record of working in a frontline technical IT support role, providing excellent customer service, with experience of managing incidents throughout the incident lifecycle.  You will possess excellent communication skills and strong organisational and time management skills, have a sound knowledge of technical IT concepts and be customer focused.

You will require a flexible approach and the ability to work in what can be a high pressure environment. You will have a good working knowledge of end-user applications across a range of devices and operating systems. Familiarity with the ITIL Incident Management process would also be advantageous.

About Us

As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here .

IT Services is a university-wide Professional Service Unit with a remit to provide a full-service digital IT systems and computing capability in support of the strategic priorities for research, education, and administration. The University’s business relies critically on IT systems and services (IT infrastructure, information systems, security, and service/support).

Our Values and Commitments

Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here .

We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions Programme. We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families . Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here .

Working Arrangements

Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners.

How to apply                                   

For an informal discussion about this opportunity, please contact Billa Malhi, Team Leader – Support Services, on (T): 01234 754140 or preferably by emailing [email protected]

Please do not hesitate to contact us for further details on E: [email protected] .  Please quote reference number 4778.

Closing date for receipt of applications:   3 April 2024