IT Support Analyst

Vacancy ID  

10864

College/Service  
Digital and Technology
Department/Team  
University IT Services
Location  
LCC - Elephant and Castle, London UK
Grade  
Grade 3
Salary  
£32,624.00 - £39,342.00 per annum
Contract  

Permanent

Term  

Full time - 35 hours per week

Apply by  

30 May 2024 23:55

Interviews  
18/06/2024-20/06/2024
Job description  
UAL JDPS IT Support Analyst - Grade 3.docx – 124KB
Converted File UAL JDPS IT Support Analyst - Grade 3.docx.pdf – 89KB

The opportunity

Are you an enthusiastic IT Support Analyst looking to provide 2nd line support in a large enterprise environment.

We are looking for a highly skilled and motivated individual to join our IT Support Services.

With a can-do attitude, you’ll play a vital role in supporting users both remotely and desk-side, with most of your work being escalated from our IT Service Desk.

You’ll support both staff and student computers providing a quick response to standard day-to-day issues and requests, as well as engaging with project.

This role will suit an experienced Support Analyst looking to expand their skill set within a large environment.

Though you’ll be based at London College of Communication there may be occasional travel to other UAL sites.

About you

The successful candidate should have experience of the following:

• Demonstrable experience working in a Second line IT support role within an enterprise environment.
• Experience of working across Windows and Mac environments, including deployment and configuration of operating systems, hardware maintenance and fault-finding using command line tools.
• Experience leading and motivating support teams.
• Experience supporting Active Directory, DHCP, DNS, Intune/Entra and other basic network services.
• Experience of working across an ITIL aligned environment.
• High level of customer service skills, and an ability to communicate with stakeholders across all levels of the organisation.

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:
▪ at least 31 days of annual leave in addition to bank holidays.
▪ equal parental leave offering up to 6 months full pay for maternity and paternity.
▪ 2 days of paid volunteering leave for a UK registered charity.
▪ generous defined benefit pension schemes (LGPS/TPS).
▪ discounts including gyms, nursery and private healthcare insurance.
▪ learning and development opportunities including free Short Courses.
▪ season ticket loan, cycle to work scheme, free counselling and more! 

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.
We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.
We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world. 

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.
We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.
With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace. 

How to apply  
If you have not applied or signed up for job alerts with us before, you will need to create an account. Registration does not take long and will help you to keep track of your application during the recruitment process.
Stages involved in the process: Application, Shortlisting, Interview Q&A, Onboarding.
As part of your application, you will need to answer 3 competency question(s) demonstrating how you meet the role requirements as can be found in the person specification.
We advise you to apply early as the application closing date may be brought forward if we receive enough applications. We aim to communicate any changes to the closing date with at least 24 hours' notice. If you have any general questions or require any reasonable adjustments, please get in touch via [email protected]
We understand the benefits of using AI in work. However, if you are thinking of using AI to support your application, we ask you to think carefully about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. Therefore, we encourage you to showcase your unique knowledge and skills using your own voice.

Please read through our FAQs page before applying.


Vacancy ID  

10864

College/Service  
Digital and Technology
Department/Team  
University IT Services
Location  
LCC - Elephant and Castle, London UK
Grade  
Grade 3
Salary  
£32,624.00 - £39,342.00 per annum
Contract  

Permanent

Term  

Full time - 35 hours per week

Apply by  

30 May 2024 23:55

Interviews  
18/06/2024-20/06/2024
Job description  
UAL JDPS IT Support Analyst - Grade 3.docx – 124KB
Converted File UAL JDPS IT Support Analyst - Grade 3.docx.pdf – 89KB

The opportunity

Are you an enthusiastic IT Support Analyst looking to provide 2nd line support in a large enterprise environment.

We are looking for a highly skilled and motivated individual to join our IT Support Services.

With a can-do attitude, you’ll play a vital role in supporting users both remotely and desk-side, with most of your work being escalated from our IT Service Desk.

You’ll support both staff and student computers providing a quick response to standard day-to-day issues and requests, as well as engaging with project.

This role will suit an experienced Support Analyst looking to expand their skill set within a large environment.

Though you’ll be based at London College of Communication there may be occasional travel to other UAL sites.

About you

The successful candidate should have experience of the following:

• Demonstrable experience working in a Second line IT support role within an enterprise environment.
• Experience of working across Windows and Mac environments, including deployment and configuration of operating systems, hardware maintenance and fault-finding using command line tools.
• Experience leading and motivating support teams.
• Experience supporting Active Directory, DHCP, DNS, Intune/Entra and other basic network services.
• Experience of working across an ITIL aligned environment.
• High level of customer service skills, and an ability to communicate with stakeholders across all levels of the organisation.

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:
▪ at least 31 days of annual leave in addition to bank holidays.
▪ equal parental leave offering up to 6 months full pay for maternity and paternity.
▪ 2 days of paid volunteering leave for a UK registered charity.
▪ generous defined benefit pension schemes (LGPS/TPS).
▪ discounts including gyms, nursery and private healthcare insurance.
▪ learning and development opportunities including free Short Courses.
▪ season ticket loan, cycle to work scheme, free counselling and more! 

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.
We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.
We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world. 

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.
We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.
With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace. 

How to apply  
If you have not applied or signed up for job alerts with us before, you will need to create an account. Registration does not take long and will help you to keep track of your application during the recruitment process.
Stages involved in the process: Application, Shortlisting, Interview Q&A, Onboarding.
As part of your application, you will need to answer 3 competency question(s) demonstrating how you meet the role requirements as can be found in the person specification.
We advise you to apply early as the application closing date may be brought forward if we receive enough applications. We aim to communicate any changes to the closing date with at least 24 hours' notice. If you have any general questions or require any reasonable adjustments, please get in touch via [email protected]
We understand the benefits of using AI in work. However, if you are thinking of using AI to support your application, we ask you to think carefully about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. Therefore, we encourage you to showcase your unique knowledge and skills using your own voice.

Please read through our FAQs page before applying.