IT&S Support Engineer

Updated: over 2 years ago
Location: London, ENGLAND
Job Type: FullTime
Deadline: 16 Jul 2021

Location: The Francis Crick Institute, Midland Road, London

Contract: Permanent/ Full time

Salary: Competitive with benefits, subject to skills and experience

Short summary  

This role will report to the IT&S Helpdesk Manager and will be based at the Francis Crick Institute to provide 1/2nd line support.

Key responsibilities

These include but are not limited to:  

  • Working on a shift pattern of 8am – 6pm Mon – Fri in the IT&S Helpdesk team, providing a single point of contact service for all Francis Crick employees.
  • Providing 1st and 2nd line IT&S support, with primary focus on resolving issues remotely using existing technologies and when necessary by desk visit.
  • Ensuring all technical issues and queries received via phone, email, self-serviceportal or walk-up are logged, tracked and actioned according to agreed processesand best practice.
  • Providing a service that is responsive to customer needs by solving as many problems as quickly and directly as possible; if necessary, liaising with other IT&S staff tocomplete the resolution of the problems.
  • Participate as required, and as directed by the relevant IT&S team members, in thefollowing administrative processes: purchases and asset management (raising orders,monitoring deliveries, returns, etc), recording software licences and managing support contracts for computer hardware and related equipment, general administration and office management.
  • Onboard users as required, including the provisioning of end user devices and thesetup of user IT credentials and access to relevant systems.

About us

The Francis Crick Institute is a biomedical discovery institute dedicated to understanding the fundamental biology underlying health and disease. Its work is helping to understand why disease develops and to translate discoveries into new ways to prevent, diagnose and treat illnesses such as cancer, heart disease, stroke, infections, and neurodegenerative diseases.

An independent organisation, its founding partners are the Medical Research Council (MRC), Cancer Research UK, Wellcome, UCL (University College London), Imperial College London and King’s College London.

The Crick was formed in 2015, and in 2016 it moved into a new state-of-the-art building in central London which brings together 1500 scientists and support staff working collaboratively across disciplines, making it the biggest biomedical research facility under in one building in Europe.

The Francis Crick Institute will be world-class with a strong national role. Its distinctive vision for excellence includes commitments to collaboration; developing emerging talent and exporting it the rest of the UK; public engagement; and helping turn discoveries into treatments as quickly as possible to improve lives and strengthen the economy. 

  • If you are interested in applying for this role, please apply via our website .
  • The closing date for applications is 16 July 2021 at 23:59.
  • All offers of employment are subject to successful security screening and continuous eligibility to work in the United Kingdom.


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