IT Engineer x3 - 0557-24

View All Vacancies ISS - Faculty IT
Location:  

Bailrigg, Lancaster, UK

Salary:  

£25,138 to £28,759 (Full time, indefinite)

Closing Date:  

Thursday 20 June 2024

Interview Date:  

To be confirmed

Reference:  

0557-24

Lancaster University is among the best in the UK.  A top 10 university in The Complete University Guide 2024 and consistently placed in the top 15 in the UK major league tables, we are also highly ranked in international league tables such as the QS World Rankings. 

Information Systems Services (ISS) is looking to appoint three enthusiastic IT Engineers to join the Faculty IT Engineer team, supporting IT Services at Lancaster University. One position is permanent, while the other two are fixed-term roles until the end of October 2025.

As an IT Engineer, you will join a faculty-based team providing second-line technical support to users of the University’s IT services. In this role, you will offer both on-site and remote technical support to end users. Utilising ITIL-based processes to handle incidents and service requests, you will tackle a wide range of technical challenges, provide advice, and perform preventative maintenance to support the University’s teaching, research, and administrative functions. This includes collaborating with our AV services team to support IT and audio-visual equipment in various learning spaces.

Additionally, you will work with the broader teams in ISS to help support the delivery of new and existing services. A key part of your role will involve participating in a campus-wide deployment of Windows 11.

An experience of working in a team-based IT service environment, as well as knowledge of PC and Audio-Visual systems in use at Higher Education or equivalent establishments will be advantageous. You will combine your IT and problem-solving skills with a strong user-focus to ensure an excellent service to the user community.   

These posts will be normal business hours on campus, however on occasion there will be opportunities to undertake paid work outside those hours. You will be offered the opportunity to undertake a variety of training options.    

We are an accredited Athena SWAN institution. Our multi-faith Chaplaincy Centre is a welcoming place for people of all faiths and none. We welcome applications from people in all diversity groups.   

Candidates should contact Gavin Bland ([email protected] ), Faculty IT Service Delivery Manager, for any questions or informal discussion about the role.

Further details:

Please note: unless specified otherwise in the advert, all advertised roles are UK based.

Find out what it's like to work at Lancaster University , including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace.

The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues. 

We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.