We are looking for a talented and experienced IT Coordinator to build an outstanding IT capability for the NDM Research Building on the Old Road Campus.
As the main point of contact for IT and Information Governance (IG) support and advice at NDMRB, the postholder will work closely with IT Support services both at Divisional and Central University level as well as those from other departments for specialist computing such as HPC, and the University’s central IT Governance Risk and Compliance team. The successful candidate will be an active associate of MSD IT Services, regularly keeping in touch with the department, attending team meetings and training as appropriate and liaising with the Old Road Campus team on IT matters, and should have a good grasp of the basic principles and importance of IT and IG provision and support in a modern academic research environment. The postholder will act as the “eyes and ears” of IT and IG within the NDMRB such that potential future needs, issues and opportunities can be identified and appropriate solutions sought from Divisional and Central service providers. This will require an understanding of the diverse activities and pathways to success of the academics in the NDMRB to be developed and acted upon. As such, the postholder will aim to become a research and strategic partner of the staff of the NDMRB, not simply as just a service provider responding to specific requests.
In addition, you are expected to provide primary support to scientists and admin staff in building. You will work independently within the NDM Research Building, but you will interface with other senior staff responsible for IT within the other buildings. Experience of quickly being able to serve local customers and of forming a good working relationship with relevant NDMRB administration, MSD IT Services and central IT Services teams is essential.
You will have recent hands-on front-line support experience of supporting and securing Microsoft Windows and Apple OSX desktops and laptops; and mobile devices including iOS and Android. You will have the ability to organise a varied workload and meet deadlines and a proven track record of delivering excellent customer service including good prioritisation, preferably in an IT helpdesk environment, with a record of being a trusted and approachable member of staff. In addition, you will have the capability to carry out tasks unsupervised and under pressure with a high degree of accuracy and attention to detail with a proven ability to work independently, be proactive and show initiative.
This full-time position is fixed-term for 2 years.
Further particulars, including details of how to apply, can be obtained from the document below. Applications for this vacancy should be made online and you will be required to upload a CV and supporting statement as part of your application.
The closing date for applications is 12.00 noon on 23 October 2017. Interviews will be held as soon as possible thereafter.
Please note that the University of Oxford's retirement policy is changing. With effect from October 1 2017, all employees at Grade 8 and above will have a retirement age of 68, and all employees at Grades 6 and 7 will no longer have a set retirement age. Further details are available at: www.ox.ac.uk/about/jobs/preemploymentscreening.
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