International, Engagement and Careers Administrator

Updated: 3 months ago
Location: Durham, ENGLAND
Job Type: FullTime
Deadline: 19 Sep 2022

Faculty of Business

Grade 4: - £21,630 - £23,144 per annum
Open-Ended/Permanent - Full Time
Contracted Hours per Week: 35
Closing Date19-Sep-2022, 6:59:00 AM 

Job Title: International, Engagement & Careers Administrator    
Department: International, Engagement & Careers (Durham University Business School)
Grade: Grade 4
Salary range: £21,630 – £23,144 per annum
Working arrangements: 35 hours per week, Monday to Friday; Hybrid pilot in progress
Closing date: 18.09.2022
Potential interview date:  w/c 31.09.2022

The University

At Durham University we are proud of our people.  A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other.  Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.  Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. 

We would be thrilled if you would consider joining our thriving University.  Further information about the University can be found here

The Role and the Department

Dynamic and vibrant, Durham University Business School is one of Durham University’s four Faculties and is comprised of four research-intensive departments: Accounting, Economics, Finance, and Management and Marketing.  Known for its global reputation, its impact on policy and practice and its strong focus on ethics, responsibility and sustainability, the School aims to be a leading European business school with a strong global presence by 2027. 

The School currently has 180 academic and teaching staff, with plans and resource commitments to grow to 230 by 2027.  The School has a high-quality portfolio of programmes at undergraduate, masters and doctoral level, across all subject areas.  The school’s student population is around 4000, across undergraduate, postgraduate and research programmes, attracting a talented and diverse student intake (with over 130 nationalities). 

Our vision is to lead business thought and practice to improve global wealth and well-being. Our associated mission is to create, share and use knowledge to deliver equitable and sustainable futures around the world. We pursue this mission by advancing world changing knowledge and securing global impact through increasingly collaborative research across disciplines and around the world. Further information on the School can be found at .

The strength of a School’s career, external engagement and international provision has direct impact on the School’s ability to select and support high quality students. In addition, student satisfaction with the careers service and the quality and progression of career outcomes are significant contributors to the international MBA and Masters programme rankings methodology; these rankings are also an important input to student choice of Business School and, in combination with other rankings determine the overall ranked position of a Business School. 

The post holder will support key initiatives and activities that are fundamental to the overall success of the International, Engagement and Career team and service, enhancing the School’s wider student experience through the development of embedded and extra-curricular activities.

Working at Durham   

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: 

  • 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days per year.  The University closes between Christmas and New Year. No matter how you travel to work, we have you covered.  We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. 
  • Lots of support for health and wellbeing including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme. 
  • On site nursery is available and children’s clubs in the summer holidays. 
  • Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers). 
  • There is a genuine commitment to developing our colleagues professionally and personally.  There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University.  All staff have dedicated annual time to concentrate on their personal development opportunities.  
  • The opportunity to take part in staff volunteering activities to make a difference in the local community 
  • Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.  
  • We offer generous pension schemes.

Working Arrangements

At Durham we recognise that our staff and students are our greatest asset, and we want to support the health and wellbeing of all.  Hybrid working supports this ethos and provides many benefits to our colleagues, including empowering people, where their role allows, to work in a manner which is more suitable for them, whilst encouraging our commitment to environmental sustainability.

Depending on the needs of the business and the job role, Durham University is piloting hybrid working for all Professional Services colleagues in the academic year 2021/2022, which may include the opportunity to work both on and off campus and to flex working hours.  If appointed to the post, your line-manager will discuss the specific arrangements with you.  Any hybrid arrangements are non-contractual and may change within the pilot and when the pilot ends.

Durham University is committed to equality diversity, inclusion and values 

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.   

As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do.  We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI. 

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.  If you have taken time out of your career, and you feel it relevant, let us know about it in your application.  If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.

What you need to demonstrate when you apply/Person Specification 
When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role.  Further information about the role and responsibilities is at the end of this job description.

Your application should cover the following criteria: 
Essential Criteria

  • Excellent oral and written communication skills.   
  • Good digital skills including experience in using core digital tools including internet, email, digital communication tools, Microsoft 365 applications, digital booking system. 
  • Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience or qualifications).  
  • Demonstrable ability to provide advice and guidance to a range of customers and colleagues.   
  • Experience of working on the front line with service delivery, and the ability to work under pressure and meet tight deadlines without compromising on quality.   
  • Ability to solve problems as part of a team and resolve straightforward issues. 
  • Experience of working as part of a team in a customer focussed service to ensure the delivery of high-quality services.
  • Relevant administrative experience in a busy office environment. 
  • Desirable Criteria 

  • Post-16 qualification or equivalent experience.    
  • Evidence of relevant personal development to maintain skills.  
  • Experience of working in a multicultural environment. 
  • Experience of working in Higher Education 
  • How to apply  

    To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above.  Where there are desirable criteria we would also urge you to provide any relevant evidence.

    While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.   

    Submitting your application 

    We prefer to receive applications online.  We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails.

    What you are required to submit: 

  • A CV; 
  • A covering letter which shows examples of how you meet all of the criteria within the Person Specification.
  • Contact details 

    For further information regarding this post, please contact; Pauline Dowson-Pounder (International Engagement and Careers Manager) at .

    Typical Role Requirements:

    Role Delivery

    • Provide a responsive and proactive support service for International, Engagement and Careers stakeholders.  
    • Focus on checking International, Engagement and Careers stakeholder requirements to ensure the delivery of excellence with the frontline stakeholder experience. 
    • Solve day-to-day routine problems and source background information within the role. 
    • Record data and information accurately and provide reports as required to team members and more experienced staff. 
    • Operate a booking and enquiry service and process requests finding solutions or escalating queries where necessary. 
    • Apply professional and regulatory procedures and processes and use of systems. 
    • Resolve queries and requests for information and advice and escalate more specialist and complex queries or issues to more experienced team members. 
    • Use standard office-based digital systems, tools, and equipment to carry out data recording, communications, and networking.
    • Apply standard professional and recognised regulatory procedures to process, check and reconcile anomalies within data and information sets.
    • Process and update key business documentation within in the International, Engagement and Careers team. 
    • Compile, record, store and archive data and information to ensure the accuracy and safety of information within the International, Engagement and Careers team. 
    • Provide service and support for networks, committees and meetings, to draft and distribute documents and communications in standard professional formats.
    • Arrange venue, catering, travel and/or equipment arrangements for events, meetings, and activities (regionally, nationally, and internationally).
    • A commitment to equality, diversity and inclusion and the University’s values.


    • Contribute to the planning of team activities, across the International, Engagement and Carers team, work, and deadlines to ensure the smooth running and timeliness of service. 
    • Assist team members to organise, plan and prepare for events, meetings, and activities within the International, Engagement and Careers team.
    • Work with team members to ensure the smooth running of administrative processes to support people and business activities. 
    • Work collaboratively to answer queries from a broad range of service users, including staff, students, alumni, organisations, and training providers.


    • Respond to service users answering and recording standard queries and bookings for activities and/or events nationally and internationally.
    • Flexible in approach to accommodate the needs of team members and/or service users. 
    • Liaise with internal and external suppliers, both nationally and internationally, contractors, and professional specialists to pass on information. 
    • Liaise and collaborate with staff in other areas of the organisation to ensure a seamless, smooth, and efficient service. 
    • Liaise with internal and external suppliers and specialists with the organisation, planning and delivery of services, activities, and events. 
    • Liaise with representatives from other service areas, professional organisations, and agencies where necessary to enhance the reputation of Durham.
    • Any other reasonable duties. 

    Specific role requirements

    • The role requires flexibility to support events, including working evenings, weekends, and potentially national and international travel.

    Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement  which provides information on the collation, storing and use of data. 

    When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

    DBS Requirement: Not Applicable.

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