International Compliance Advisor

Job details

Department

The Registry

Responsible to

Assistant Registrar – Registry Systems and Data

Location

Kedleston Road, Derby Campus

Salary

£23,343 to £25,143 per annum (for exceptional performers, there is scope for further progression up to £28,914 per annum)

Closing date

Sunday 14 April 2024

Contract type

Permanent

Post type

Full-time

Adaptive working type

Hybrid
This role will be based on site, primarily in the named location with the opportunity to work remotely available in line with our Adaptive Working Framework .

Reference

0146-24

About the role

Working in a conscientious customer service team, within the Registry, you will deliver a valuable service to students. You will provide a high standard of support to administrative functions, through the provision of information, advice and guidance services as part of the International Student Hub, with specialism in immigration compliance. You will support University staff with complex queries that relate to non-UK students. You will have a responsibility for the University’s engagement monitoring of international students, making direct interventions with students where required.

Interview date - 25th April 2024

For further information and informal enquiries regarding the role, please contact Andreea Coman, International Compliance Manager via [email protected]

For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via [email protected]  

Principal accountabilities

To provide specialist support, information and advice to international students, on arrival and during their studies at the University, including referral to other internal or external support, information and advice services where appropriate and escalating queries to the International Compliance Officer and Senior International Compliance Officer when necessary.

Manage and maintain accurate student record transactions and data to enable concise reporting for institutional decision-making, strategy development, internal audits and external returns e.g. UK Visas and Immigration (UKVI), Higher Education Statistics Agency (HESA) and university league tables. Be proactive and transparent in completing any required investigative and remedial work to maintain accuracy.

Manage casework, in compliance with legal requirements and in line with the University’s own procedures for case management and reporting, in accordance with Service Level Agreements (SLAs).

Assist with attendance monitoring processes for non-UK students in order to maximise retention whilst ensuring compliance with UKVI directives. Supporting with any interventions identified.

Assist with any compliance visits and/or audits for external bodies under the remit of the post.

Ensure that customer service provided to university staff and students is delivered as expected and to a high standard. Assist in establishing SLAs with internal customers and service providers. Assist with the production, maintenance and analysis of relevant statistical information as require, in line with university procedures.

Support the University’s enrolment function for international students with regards to the completion of right to study checks.

To participate in international events as and when required. To assist with Open Days and special events either in an office-based role or as part of the activity itself.

To support with the assessment of applications who have been identified as being ready for a Confirmation of Acceptance for Studies (CAS) to be issued. Ensuring that all supporting evidence submitted is rigorously assessed and deemed compliant prior to a CAS being issued. This includes ensuring that CASs are released within the required timeframe to support and enhance conversion.

Using available audits and monitoring processes ensure quality assurance of own work and effective prioritisation to avoid creating bottlenecks and delays. Use initiative to resolve problems and queries relevant to responsibilities.

Assist with collating information for responses to Freedom of Information (FOI), Subject Access Requests and informal/formal admissions complaints as expected.

Promote and exemplify the values behaviours and attributes associated with the role, Registry and the University.

Person specification
Essential Criteria
Qualifications

• Level 3 qualifications such as A-Levels, BTEC Extended Diploma or equivalent qualification, with GCSE Maths and English at Grade 4/C or equivalent or comparable knowledge and transferable skills gained through professional experience

Experience

• Experience of working in a team within a busy administrative environment
• Experience of using data to manage workload

Skills, Knowledge and Abilities

• Understanding complex requirements, planning work and managing priorities
• Contributing to the creation of innovative solutions to problems, addressing the root cause and thus making a positive impact
• Working collaboratively across boundaries to achieve common goals
• Building and maintaining strong working relationships at all levels across an organisation
• Good interpersonal skills including the ability to demonstrate tact and diplomacy in dealing with a wide range of contacts both internal and external to the University
• Strong customer and service focus
• Good IT Skills including a working knowledge of Microsoft Office or equivalent
• Good organisational skills
• Excellent writing skills and telephone manner
• Good judgement of situations and people and the ability to respond appropriately, professionally and commendably
• Ability to understand and apply regulations/rules e.g. GDPR
• Demonstrate digital competency across a range of technologies
• Good analytical skills and ability to convey messages
• Ability to work through service pressures methodically and calmly
• Ability to be flexible and adaptable with the ability to work across teams, building and developing effective relationships to ensure the best result for the service
• Able to see the bigger picture and consider a problem through widely asking searching questions and looks at things from all aspects to produce innovative solutions
• Able to take responsibility and proactively resolve matters taking on a sense of ownership as relevant to the level of the role

Business Requirements

• Willing and able to recognise the need to work outside of normal hours at times as relevant to achieving service delivery, targets and deadlines
• Willingness and flexibility to travel and work between University and external sites in a cost effective and timely manner as relevant to support staff, attend events, meetings or for presence

Benefits

As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

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How to apply

You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.

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If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at [email protected] .

Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.

Important information

The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.

Please visit Applying from Overseas for more information.

What is Adaptive Working?

Adaptive working is about enabling a high-performing, flexible, and responsive work culture where the place, time, and manner of working are tailored to the specific work activity. This approach ensures that the working environment, including both physical and social surroundings, supports employees to perform at their best and meet the university's evolving needs.

In addition, adaptive working involves intentionally designing workspaces to support a range of activities and disciplines, providing the right environment for meaningful in-person connections and effective collaboration. This includes ensuring that employees have access to the necessary equipment and resources from their first day at the university.

Adaptive working encompasses different modes of working such as site-based, remote or hybrid working. It is a broad framework within which all staff can operate effectively according to their role.

Equity, diversity and inclusion

The University of Derby is committed to promoting equity, diversity and inclusion. However you identify, we actively celebrate the knowledge, experience and talents each person brings. Our students come from a wide range of backgrounds; therefore we are particularly interested to hear from applicants who will help our leaders and teams be more reflective of our student population.

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Further details

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Why join Derby?

Challenging, interesting and constantly changing, the University of Derby is an extraordinary place to learn and an incredibly rewarding place to work.

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The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybody's concern.