Information Desk Assistant

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Faculty Office
Location:  Ormskirk
Salary:  £22,681 per annum
Fixed Term till 31.08.24
Post Type:  Full Time
Closing Date:  Wednesday 03 April 2024
Reference:  EHA1936-0324

We’re here to create and harness knowledge, to deliver opportunity for everyone. 

About the Role

This is an exciting opportunity for an Information Desk Assistant to join the Faculty of Health, Social Care and Medicine to deliver outstanding customer experience.

As Information Desk Assistant, you will be responsible for the day-to-day running of the Information Desk and foyer area in the Faculty of Health, Social Care & Medicine Building and the Clinical Skills and Simulation Centre, providing a front-line service. You will provide a professional and welcoming first impression of the Faculty and have responsibility for a range of administrative duties, whilst providing an outstanding customer service, by acting as first point of contact to all enquirers and visitors. The role will work closely with colleagues across the Faculty and University departments and will be aware of key processes and contacts to help resolve any requests where appropriate.

For informal enquiries about this vacancy, please contact: Paula Jopson, Executive Support Manager at [email protected]

About You

As Information Desk Assistant, you will have:

• Excellent communication skills.
• A flexible and positive approach.
• Excellent communication and interpersonal skills.
• Front facing customer service experience. 
• Experience in use of databases, word processing and spreadsheets for administration services.
• The ability to work without direct supervision, exercise initiative and independent judgement.

Internal staff wishing to apply for a fixed term role as a secondment opportunity must discuss this with their existing line manager before applying.

At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Rewards & Benefits

• A minimum of 35 days annual leave per annum, pro rata (inclusive of bank holiday and University closure days) 
• Free foreign language evening classes
• Discounted membership to our onsite state-of-the-art sport and leisure facilities
• Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
• Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources.
• A wide range of development programmes to enhance your career.
• Beautiful award-winning on-campus working environment.
• Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%

Click to view our rewards and benefits package 

About Us 

At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before. 

Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you’ve ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.

Because for us education isn’t about how much you take in. It’s about what you take out into the world. 

Inspiring minds and changing futures since 1885, Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education.