Information and Operations Manager

About the Department
The Careers and Enterprise Team’s mission is to develop the employability of Queen Mary University of London students from their arrival at the University until three years after graduation. The team consists of approximately 60 staff, working in partnership with academic schools and employers to provide an inclusive portfolio of careers support and opportunities to Queen Mary students and graduates.

About the Role
The Information and Operations Manager role manages the Information and Operations team within Careers and Enterprise, and with responsibility for the key operation activity which underpins a modern, productive and sustainable service. This activity spans: content (including information, resources and marketing); systems and technology (with a focus on careers platforms, AI and automation); and client service.

About you
The successful candidate will have a keen interest in supporting students’ career journeys, and will have excellent communication, management and problem-solving skills. They will be committed to continuous quality improvement, data informed decision making, and creating an outstanding, inclusive student experience across our digital platforms and physical spaces.

Please note that we advertise our salaries on a range to indicate the trajectory of progression that can be made. Appointments are usually made at the start of the salary range.

About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable. 

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Valuing Diversity & Committed to Equality