HUB Customer Services Advisor

The Facilities Information Hub are looking for an experienced and enthusiastic team member to join the Facilities & Support Services Team in the role of Hub Customer Services Advisor.

You will deliver the “one stop shop” service within the Walsall Facilities Information Hub, providing administrative support for all services delivered by Facilities from within the Hub. 

The role is student facing with a key role in dealing with student accommodation and campus issues on a day-to-day basis. A willingness to help others, find solutions and ensure excellent customer services is paramount.

Although primarily based at Walsall Campus you may be required to work at any of the University Campuses as dictated by the business. 

The University of Opportunity for Students and Staff

As part of our commitment to ensure the diversity of our staff body reflects those of the student and local communities we serve, we particularly welcome applications from candidates of Black, Asian, or Ethnic Minority heritage, and candidates who are Disabled (including people who may not define themselves as disabled, but nevertheless encounter challenges)

PLEASE NOTE: Applications are scored against the criteria set out in the job description and person specifications attached to this advert. Applications are not assessed against the job advert so please ensure your applications are crafted against the Job Description and Person Specification contained within it.