HR Systems Support Analyst

This role is for internal applicants only

An exciting three-month opportunity to work with the HR Systems team!

Join our dynamic HR Systems team in a pivotal role as an HR Systems Support Analyst! This role will play a key part in ensuring a great user experience for our extensive community of over 600 HR systems users.

Key responsibilities:

• Provide first-line technical support to our userbase, addressing queries and resolving issues promptly via email, Teams, and Oxford Service Manager (OSM).
• Collaborate closely with team members to prioritise and resolve user queries, contributing to continuous improvement of our knowledge base.
• Escalate complex queries to second-line support when necessary, ensuring efficient incident resolution.
• Identify opportunities to enhance user support and training materials, aligning with University HR practices.

Desired skills and experience:

• Previous experience in a customer-facing or technical support role, demonstrating a commitment to delivering excellent customer service.
• Ability to thrive in a fast-paced environment, effectively managing priorities and meeting tight deadlines.
• Strong organisational skills, with the ability to handle multiple tasks independently.
• Proficiency in handling confidential information and adherence to data protection regulations.
• Excellent written and verbal communication skills, with the ability to explain technical information clearly to non-technical audiences.
• Familiarity with HR policies/practices or similar procedures is advantageous.
• Experience with HR systems such as PeopleXD and ticketing/helpdesk systems is desirable.

If this fits your experience and skillset, we would love to hear from you! For more information about the role or an informal chat, please email 

We will be interviewing throughout the advertising period and hold the right to take down the advert, should we find the suitable candidate.

The closing date for all applications will be at 12.00 noon on 17 April 2024.