HR Administrator - Central Staff Hubb - 58515 - Band 400

Position Details

Human Resources, Central Staff Hub

University of Birmingham, Edgbaston, Birmingham UK
 
Full time starting salary is normally in the range £20,488 to £21,868. With potential progression once in post to £26,603 a year

Band 400
  
Full time

Permanent
 
Closing Date: 9 August

Job summary

You will provide end-to-end HR service administration support within the HR Operations Team in the Central Staff Hub.  You will ensure that advice and guidance provided are professional and customer focused at all times within our agreed service standards.

This role operates from within an integrated HR service structured with a lean cell model to enable focused tasks and embedded knowledge which supports colleagues across our community, to better meet the needs of the University.

Main Duties and Responsibilities

Support managers, staff and wider HR colleagues through the provision of fit for purpose HR advice and processes by:

• Providing  a knowledgeable, professional and efficient first line HR Service to the University
• Providing cover for both the reception area of HR Services and the telephones between 9am and 5pm (4pm on Friday), ensuring that all visitors are greeted and all telephone calls are answered
• Being responsible for self-allocation of work from within the HR Service Portal, ensuring that the response service standard is met (all cases should be assigned to a person within 24 hours of being raised)
• Being the first point of contact for staff on all HR related enquiries, providing support where appropriate and triaging and escalating more complex queries
• Developing sound customer relations, taking the time to listen to customer requirements to ensure appropriate action is taken
• Taking absolute responsibility for resolving queries and delivering customer responses even when wider support or expertise is required
• Working collaboratively with both the Admin coordinators and team colleagues in the prioritisation and handling of workloads, supporting others within HR Service Delivery and the wider HR function as required
• Dealing with a full range of transactional work including but not limited to:
  • Responding to basic policy queries, meeting the ‘one-touch’ aim of the HR Service
  • Production of standard and manuals letters including:
    • Increase/decrease of hours
    • Regrades
    • Sickness
  • Payroll processing, including:
    • Processing of joiners, transfers and leavers
    • Processing of changes and post administration
  • Maintenance of staff data within the HR systems; e.g. changes to name.
  • Processing of DBS and BPSS clearances and Research Passports
  • Sending and chasing recruitment references
  • Sending and chasing overpayments
• Ensuring staff personnel files and data in all HR systems is up to date, complete and in line with policy and good practice

Person Specification

• Experience in office administration.
• GCSEs to a minimum of grade C in English and Mathematics grade C minimum (or equivalent level 2 qualification). 
• Experience in a HR environment is desirable.
• Good IT skills with working knowledge of standard Microsoft Office software. 
• A good understanding of how to deliver excellent customer service. 
• Ability to take responsibility for specific tasks, carrying out duties without needing to refer to others, with scope for some choice and using your own judgment.
• Ability to work on your own initiative. 
• Ability to proactively contribute to improving processes and for proposing new ways of working. 
• Excellent communication skills, with the ability to communicate clearly and effectively with others. 
• Well organised with the ability to prioritise work proactively, independently and as part of a team. 
• Experience of using and maintaining complex work systems e.g. HR systems or equivalent is an advantage.
• The ability to cope with change in a fast moving, dynamic environment where change is often required immediately. 

Valuing excellence, sustaining investment
We value diversity at The University of Birmingham and welcome applications from all sections of the community’