Housekeeping and Cleaning Services Assistant

Job Title:                               Housekeeping and Cleaning Services Assistant

Department:                          Estates and Facilities Directorate

                                                Accommodation and Commercial Services

Grade:                                   Grade 1

Salary range:                         £19,578 per annum (pro rata)

Working arrangements:       Part-time

                                               Permanent

                                               Five days from seven

                                               For available shifts, please see below

Closing date:                        31st December 2022 - will be shortlisting and interview throughout the advertising period. First round of interviews will be held on Wednesday 23rd November 2022

Available Shifts:

X4 - 15 hours per week, 52 weeks per year, 5 days out of 7, permanent - Contracted hours between 6am-10pm (indicative shift pattern 6am-9am)

X2 - 15 hours per week, 35 weeks per year, 5 days out of 7, permanent - Contracted hours between 6am-10pm (indicative shift pattern 6am-9am)

X3 - 10 hours per week, 52 weeks per year, 5 days out of 7, permanent- Contracted hours between 6am-10pm (indicative shift pattern 7am-9am)

X1 – 15 hours per week, Fixed-term (until 31st July 2022), 5 days out of 7, permanent - Contracted hours between 6am-10pm (indicative shift pattern 6am-9am)

The University 

At Durham University, we are proud of our people, because they are at the heart of our globally outstanding institution, which is a key part of our local community.  We inspire our people to do extraordinary things and we invite you to join our fantastic team.

Across the University, we have a huge variety of roles and responsibilities, which together make us one large and successful community. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

At the University we promote and actively champion equality, diversity and inclusion.  It is crucial that everyone can be themselves and can flourish in an environment where everyone respects each other and is treated fairly. We want our people and wider community to feel happy, secure and proud to be a part of Durham. We are looking for the same values in you.     

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.  For more information on our EDI strategy and values, click here

The Role and Department 

The Housekeeping and Cleaning Services Assistant will deliver a range of cleaning/ housekeeping services across University premises, including the cleaning and servicing of facilities, offices and common areas, used by students, University employees and commercial customers.

The Estates and Facilities Directorate provides a number of essential services to Durham University and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses.

Further information on the Estates and Facilities Directorate is available on the website . 

Further information about the role and the responsibilities is at the bottom of this job description.

 Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

• 27 Days annual leave, in addition to 8 public holidays and 4 customary days per year, a total of 39 days, including time off between Christmas and New Year.
• No matter how you travel to work, we have you covered.  We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
• Discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.
• On site nursery and children’s clubs during the summer holidays.
• Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
• The opportunity to take part in staff volunteering activities.
• Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
• If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications, to IT skills, courses and apprenticeships.
• Generous pension schemes.

How to Apply    

To apply please complete all details where requested.  All applicants who complete the forms will be invited to an interview.  You may also want to attach a covering letter / letter of interest to support your application, although not essential.  

 Who to contact for more information

If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, Stephanie Rolfe, Housekeeping and Cleaning Services Manager, [email protected] , would be happy to speak to you. 

Further helpful information about the role

Typical Role Requirements

Service Delivery

• Complete a defined set of tasks or procedures within a team to deliver a responsive service to stakeholders.
• May be indirect and/or a direct stakeholder-facing service.
• Follow instructions from a supervisor to identify what and how to deliver a limited set of tasks or processes.
• Competent working under minimal direct supervision within the designated local remit and liaising, where necessary, with appropriate members of staff.
• Learn and adhere to general health, safety and security procedures within the service area covered by Health and Safety at Work guidelines, on the job.
• Use a range of equipment, tools and resources, digital devices, software and applications, where necessary.
• Learn how to deliver physical to meet regulatory and statutory guidelines and protocols.
• Keep physical internal and external environments, buildings and services in a safe and secure working order.
• Use a range of equipment, tools and resources following certification and supervision to deliver services.
• Where directed, wear and use protective equipment and clothing to carry out tasks.
• A commitment to equality, diversity and inclusion and the University’s values.

Teamwork 

• As and when directed assist team members by stepping-in to provide support.
• Assist team members to deliver a frontline student, staff or visitor service.
• Assist team members with the security, safety, maintenance and upkeep of systems, buildings, equipment and facilities.
• Adopt and promote a flexible approach to working, and be willing to cover absences, when given reasonable notice, including evenings and weekends, as business demands.

Communication/Personal 

• Learn the correct methods and tasks on the job.
• Communicate with supervisor, team members, other staff, students and visitors in person or using electronic tools and applications. 
• Ensure own work is completed in accordance with risk assessments specific to tasks and environments.
• Attend all training and development, as required. 
• The role will require an element of physical manual handling, which can include lifting and transporting equipment and deliveries.
• Any other reasonable duties

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy statement    which provides information on the collation, storing and use of data.

What you need to demonstrate when you apply

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role including:

Essential

Desirable