Helpdesk and Student and Programme Administration Officer

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Student Administration - School of PDA
Location:  Egham
Salary:  £25,138 per annum - including London Allowance
This is the expected starting salary for this post however appointment at a higher point may be made for candidates who demonstrate exceptional skills and experience relevant to the role.
Post Type:  Full Time
Closing Date:  23.59 hours GMT on Friday 29 March 2024
Reference:  0324-096

Full-Time, Fixed-Term (until 24 March 2025)

Post available from 1 April 2024 (or as soon thereafter)

Applications are invited for the full-time and fixed term post of School Helpdesk and Student and Programme Officer in the School of Performing and Digital Arts.  

Academic Administration at Royal Holloway is organised into six School Administration teams and a Doctoral School,  which are all part of the Academic Services directorate; a single professional service which supports the student journey. Administration teams have been designed to provide a consistent and effective service to both students and staff.

The role combines supporting the co-ordination of the Schools’ Helpdesk and Student and Programme administration.

Helpdesks within each School Administration team and the Student Services Centre have been designed to provide a consistent, accessible point of contact for all enquiries and services, making it easy for customers to obtain the information and assistance they require. 

It is expected that the role will be responsible for a variety of tasks and processes to support the delivery of academic programmes. The role holder will demonstrate a commitment to our shared vision and service standards. They will be expected to work closely with colleagues in the School as well as those across other academic and professional services areas. They will be able to work with minimal supervision and to know when they need to seek guidance from senior colleagues.

Candidates should be dedicated to providing excellent customer service to students and staff.  They should have excellent communication, interpersonal and organisational skills and the ability to work as part of a team.  In addition, they should be able to demonstrate commitment to working in Higher Education administration.

In return we offer a highly competitive rewards and benefits package including generous annual leave and training and development opportunities.   The post is based in Egham, Surrey, where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For an informal discussion about the post, please contact Louise Mackay [email protected]

For queries on the application process the Human Resources Department can be contacted by email at: [email protected] .

Please quote the reference: 0324-096

Closing Date:  23:59, 29 March 2024  

Interview Date: To be confirmed

Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

This position is not eligible for hybrid working.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page .