Help Desk Operator

University of Leicester, United Kingdom

Updated: about 1 month ago
Location: City of Leicester, ENGLAND

About the role

We are looking for colleagues to join our existing team, working within our Campus Services, Accommodation department, on our reception desks. 
 
You will be greeting and providing reception support to students, conference and hotel guests, along with providing support to contractors, University staff and other guests to our sites. 
 
Your role will be an admin based role, which will rotate around our 4 bases: College Court, The Village student reception, The City student reception.
 
You will be processing post, answering electronic messages and phone calls, and checking residents into and out of our facilities, along with other admin tasks as required. 
 
This is a great opportunity to work within a University setting. 
 
The role will be based on a 3 shift pattern, which entitles the post holder to an additional shift allowance on top of salary: 
 
0700 - 1500
1500 - 2300
2300 - 0700
 
We are keen to hear from applicants who are interested in working regular night or weekend shifts. Please indicate if this is something you would like us to consider.
 
Staff benefits at the university include 27 annual leave days, plus 8 bank holidays and 6 university closure days.
 
About you

Excellent Customer Service Skills, able to follow processes, with an attention to detail and great with admin tasks.
An individual who finds enjoyment with thorough completion of a task from start to finish.
 
Loves to support visitors and students, with a commitment to providing an excellent service.
 
Additional information

For informal enquiries, please contact [email protected] (Alan Geary, Assistant Manager Revenue & Admin).




 
The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change , which includes not only our staff and our current students but also thousands of Leicester graduates around the world.
 
As a diverse and forward-thinking employer, we embed the principles of equity, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.
 
We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.

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