Head of Support Centre (Early Gate)

The University of Reading is looking to recruit to a vital senior position within Student Services: Head of Support Centre.

The University has been at the forefront of UK higher education for nearly a century. Over the decades we have become innovators and pioneers, pushing academic boundaries and leading social change. We are in the midst of an exciting new direction; moving our extensive portfolio of programmes to a semester-based academic calendar, and this post would be a vital part of that transition.

As a Head of Support Centre, you will provide operational leadership to a team of approximately 30 staff who deliver administrative support to a cluster of academic schools.

You will be responsible for the delivery and improvement of an end to end student centric set of services, and will be the key contact in working with Heads of School, School Directors of Teaching and Learning and other operations managers to ensure that services to students and staff deliver the strategic objectives of the University.

You will use your extensive operational and staff leadership experience to embed a culture of continuous process improvement, design new ways of working through the utilisation of technological solutions, and strive for operational excellence for the betterment of the student experience. You will be a problem solver, a collaborator, and an agent of change within a complex and fast changing environment. Your knowledge of systems and process administration, ideally gained from a higher education context, will help push our agenda forward as we head into an exciting new direction for the University.

Closing date  - 8th April 2024
Interview date  - 19th April 2024

Informal contact details
Contact role: Director of T&L Administration and Operations
Contact name: Mr Daniel de Sousa
Contact phone: 0118 378 5509
Contact email: [email protected]

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-UK candidates who do not already have permission to work in the UK should note that by reference to the applicable SOC code for this role, sponsorship will not be possible under the Skilled Worker Route. There is further information about this on the UK Visas and Immigration Website.

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.