Head of Student Services

Location: Canary Wharf

Are you enthusiastic about contributing to a forward-thinking higher education institution? Is your passion for student success at the core of your professional drive? At the University of Sunderland in London, we are dedicated to prioritising student experience, customer service, academic quality, value for money, and continuous improvement. And now we have an exciting opportunity to join us as Head of Student Services!

The University of Sunderland in London, based at Canary Wharf, boasts a vibrant and diverse community of staff and students. We consider ourselves as an innovative satellite campus constantly evolving and with exciting plans for 2024 and beyond! We have just launched a pilot for a four-day working week and later this year we will be moving to a new, modern campus building adjacent to our current location offering a bright and spacious learning and working environment.

A fantastic opportunity has arisen to lead a diverse team of student support professionals within our Student Services department.  The department consists of the Gateway and Reception, Student Engagement, Careers, and Health and Wellbeing. The quality of the services delivered to our students is crucial to their success and experience with us. You will also work closely with the Assistant Director (Operations & Student Experience) and other members of the Senior Management Team, influencing our business strategy and key priorities.

To be successful in this role you need to have students’ experience at the heart of everything you do and a deep understanding of what support they need to succeed.  You also need to bring a significant experience of working at a senior management level within a Higher Education or related environment and a track record of exceptional leadership within at least one area of the roles portfolio of services. You will be a strategic thinker, with strong influencing and problem-solving skills and focussed on ensuring our students thrive in a supportive and challenging environment.

As our community of staff and students continues to grow, this role offers an engaging and fulfilling opportunity to make a positive impact on our students’ experience and outcomes.

In return, we offer you:

• The opportunity to join a pilot of a pioneering 4-day-week
• Generous annual leave and closure days on top of Bank Holidays
• Season Ticket Loan
• Access to MyLifestyle benefit platform with plentiful of discounts and offers
• Cycle to Work and Electric Car Salary Sacrifice schemes
• Enhanced maternity and paternity policies
• Our commitment to training and development
• Our location in Canary Wharf with easy access

If you are ready to seize this exciting opportunity and want to learn more, review the attached Role Profile. To apply, register on our e-recruitment platform and complete the application form.

Please note that to provide quality support to our students at all times, our professional staff work fully from the office.

If you would like to have an informal conversation about the role, please contact Tanya Dunne, Acting Assistant Director (Operations & Student Experience) via email at [email protected]

Closing Date: Midnight, 22 April 2024

Interviews expected to be held: TBC