Head of Customer Service

This post is full time and permanent, working 35 hours per week.  

The Head of Customer Service is responsible for ensuring that all user facing IT services are presented and delivered effectively to meet the needs of the University. 

The post is focused on the consistent and high-quality delivery of all user facing IT services – ensuring quality of service, on-going service improvement and service development is as efficient and flexible as possible supporting the growing and changing demands of the University, working closely with other IT Leadership colleagues to monitor and improve operational effectiveness.

Responsible for the provision of the IT Services first line and second-line support teams including Service Desk, End User Support, Asset and Change Management and specialist Audio Visual support and delivery along with the senior accountability for the suite of ITIL processes that ensure the services can be delivered and continue to perform in line with agreed expectations and agreed service levels.  These processes include but are not limited to: Incident and Service Request Management, Change Management, Asset Management, Problem Management and Service Level Management. 

To apply for this vacancy please click above. Further information can be found in the job description and person specification, which can be accessed through link below. 

At the University of Westminster, diversity, inclusion and equality of opportunity are at the core of how we engage with students, colleagues, applicants, visitors and all our stakeholders. 

We are fully committed to enabling a supportive and safe learning and working environment which is equitable, diverse and inclusive, is based on mutual respect and trust, and in which harassment and discrimination are neither tolerated nor acceptable.

The University has adopted Smart Working principles to support and further our Equality, Diversity and Inclusion aims of being an inclusive, collaborative and flexible employer. Further details of Smart Working can be discussed at interview stage.

Closing date: midnight on 24 April 2024

Interviews are likely to be held on: 02 May 2024