Grad/Post Operational & Process Excellence Specialist (KTP Associate)

Updated: 25 days ago
Location: Cardiff, WALES


Cardiff Business School



Graduate / Postgraduate Operational and Process Excellence Specialist (KTP Associate)

Cardiff Business School

Cardiff Business School is widely regarded as one of the leading business and management schools in the UK, ranked 6th in the UK for the quality of its research in the 2014 Research Excellence Framework (REF).  We educate over 3,500 students annually, including over 1,500 international students. Cardiff Business School has an international faculty of world-leading scholars. Our research reputation has helped us become an attractive centre of scholarship for colleagues from the UK and beyond. As the world’s first Public Value Business School, Cardiff Business School has a commitment to delivering societal as well as economic value though the undertaking of world leading inter-disciplinary research addressing the grand challenges facing communities, business and organizations.


WJEC is a leading awarding organisation which has its origins in the former Welsh Joint Education Committee, established in 1948. With nearly 70 years' experience in delivering qualifications, WJEC is the largest provider in Wales and a leading provider in England and Northern Ireland. The organisation has a turnover of over £40m and employs approximately 400 staff, the majority of whom are located in modern offices on the edge of the city of Cardiff.

WJEC CBAC Limited is now a registered charity (no. 1073332) and a company limited by guarantee (no. 03150875), owned by all 22 local authorities in Wales and managed by a Board of Directors. The organisation also has a subsidiary company, WJEC CBAC (Services) Limited, which provides specialist printing and distribution services in support of the Group’s core functions.

The responsibilities and output of WJEC relate to four principal areas:

  • Qualifications: WJEC provides internationally recognised GCSE, AS, A level and vocational qualifications, mainly to students aged 14–19 years. WJEC qualifications delivered in Wales are regulated by Qualifications Wales, those delivered in England are regulated by Ofqual and those delivered in Northern Ireland are regulated by CCEA (Council for the Curriculum, Examinations & Assessment). Through its Eduqas brand in England, WJEC offers reformed qualifications to schools and colleges, representing approximately 50% of qualifications activity.
  • Educational Resources: WJEC’s educational resources team develops high quality online resources to support current and reformed specifications. These resources are freely available from WJEC's resources website and Eduqas resources website WJEC also works closely with Welsh Government and publishers to ensure suitable Welsh-medium resources are available as textbook
  • Professional Development and Support: WJEC offers a comprehensive CPD package to all teachers delivering its specifications. This includes face-to-face training courses and webinars led by subject specialists and the provision of useful tools such as Online Exam Review, Question Bank and Exams Results Analysis.
  • Meeting and Conference Facilities: WJEC offices house meeting rooms and conference space. The facilities include an IT Training Suite, Video Conferencing Room and a Recording Studio, supported by in-house catering.

This is a full time position, fixed-term for 24 months.  The position will be located at WJEC’s premises in Cardiff (Western Avenue and Treforest), South Wales.

Informal enquiries regarding this position should be directed to Prof. Maneesh Kumar ( / 02920 875276). For more information on KTP please visit .

Salary: £28,000 - £30,000 per annum

Date advert posted: Wednesday. 28 August 2019

Closing date: Saturday, 28 Septermber 2019

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements. Cardiff Business School is particularly looking to recruit from under-represented groups within the School. 

Job Description

WJEC operates in a complex educational landscape where change is a constant theme. This is particularly evident in the diverging policies for qualifications for 14-19 year olds that are now taking effect across Wales, England and Northern Ireland. This summer, the first awards for fourteen reformed A-levels and reformed GCSEs in English, Welsh and Mathematics took place. In each case, WJEC needed to provide different specifications and assessments to meet the distinctive policies, whereas previously, in most subjects, a single specification met all three country requirements.

With the establishment of Qualifications Wales as the regulator of non-degree qualifications in Wales, there is an additional regulatory interface, similar to that of Ofqual in England, requiring audit and monitoring requirements and defined information provision, including around awarding standards. Some of the engagement with regulators is through the Joint Council for Qualifications (JCQ), a sector association of which WJEC is a member alongside the six other largest awarding bodies in the UK. The Chief Executive represents WJEC on the Board of JCQ.  

Within this context, WJEC is facing a number of opportunities and challenges.

In Wales, WJEC is the sole provider of most GCSEs, A levels and the Welsh Baccalaureate. WJEC works in partnership with Welsh Government, regional consortia, local authorities, schools and colleges and must demonstrate that it provides value for money and high levels of customer service.

Equally, supporting Wales’ commitment to a bilingual education system is a critical requirement and a continuous area of development for the organisation and WJEC continues to work with publishers of resources and the Welsh Language Commissioner. WJEC also needs to recognise the impact of financial constraints within the education sector, whilst preparing for further changes in qualifications derived from curriculum reforms. The principles underpinning these reforms were set out in the “Successful Futures” report (February 2015), an independent review of curriculum and assessment arrangements in Wales. The proposals are based on six “areas of learning and experience”.  The aim is that it will be available by September 2018 and used throughout Wales by 2021.  The other new opportunities in Wales are around reformed vocational qualifications which provide a key opportunity for WJEC to work strategically as a “provider of choice”.

In England, WJEC operates in a highly competitive market and has introduced its Eduqas brand to ensure a clear distinction between its reformed qualifications for England and Wales. It is one of the four main exam boards vying for market share across general qualifications, and has a small team in the field to promote awareness of qualifications and related support services. WJEC’s current market share varies across subject areas and the strategic approach taken to increase this is critical. WJEC delivers a separate programme of events for teachers in England and works with publishers who wish to produce textbooks for Eduqas qualifications and has a programme of investment in supportive digital teaching and learning resources. WJEC works alongside the three largest England-based awarding bodies in its engagement with the regulator and Government in England.

In Northern Ireland, WJEC and Eduqas qualifications can be delivered by centres, although some restrictions apply across certain subject areas.

This two year KTP project concerns a significant strategic project at the company, focusing on the development, implementation, and integration of business and process improvement activities. The outputs of this project will significantly enhance the operations of the company, and will be a principal contributor to the continued growth of this established examination body.

Person Specification

Main Function of Post

Working with the Academic and Company supervisors you will be responsible for the design, development, implementation, and integration of business improvement within the Company.
Job Description

• To manage the KTP project including maintenance of project plans, organisation of project-related meetings, and relevant administration activities.
• To apply Operations Management principles in the design, development, implementation, and integration of business improvement activities.
• To undertake necessary research and development activities to support the development and integration of innovative business systems.
• To work with stakeholders within the Company and its supply chain in the coordination of systems development activities.
• To develop and manage a personal development plan including completing management training provided by the KTP Scheme.
• To liaise regularly with the academic and company staff, updating them on project progress and planning future direction.
• To ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate.
• To take reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work in accordance with the Health and Safety at Work Act 1974, EC directives and the University’s Safety, Health and Environment Policies and Procedures and to cooperate with the University on any legal duties placed on it as the employer.
• You may be asked to perform other duties occasionally which are not included above, but which will be consistent with the role

Person Specitication

Essential Criteria

Expertise / Competence/Skills

1.   Excellent written and verbal communication skills
2.   Strong problem solving skills with evidence of analytical approaches
3.   Good project management skills; ability to lead and manage change
4.   Excellent presentation skills
5.   Professional approach to the conduct of work.  Ability to work independently and be a team player

Qualifications (IT/Academic/Vocational)

6.   Undergraduate or postgraduate degree (2:1) in a related subject area (e.g. Business Management, Operations Management, Manufacturing or Service Management etc).


7.    Proven ability to deliver training
8.   A demonstrable understanding of fundamental operations and process management principles
9.   A demonstrable ability to work with a wide range of stakeholders with a good understanding of supply chain management practices
10. Previous experience of working in a manufacturing or service environment

Desirable Criteria
1. Experience of undertaking or leading process improvement activities
2. Awareness of agility and its impact on operations.
3. Experience in the writing of publications for academic and practitioner audiences.
4. Demonstrable experience of effective implementation of process improvement in a manufacturing or service environment.
5. Postgraduate qualification in a related subject
6. Operational Excellence Certification (e.g. Lean Six Sigma Green Belt certification)
7. Welsh Language

Additional Information

The Associate will be employed by Cardiff University for the duration of the KTP but will be mostly based at the company.  The work will be supervised by staff both at the company and at Cardiff University.

Holidays - Annual leave is subject to agreement with your Head of School   and the industrial /company partner. The entitlement will normally be that of staff employed on site by the industrial/company partner.

Pension – NEST Pension Scheme.

Hours – The required hours per week will be that of staff employed on site by the industrial/company partner.  This post is full time. The overtime arrangements will be that of staff employed on site by the industrial /company partner.

A Supporting Statement or Cover Letter must be completed before you begin making your application on line as you will be required to upload it.  The title you give your documents should include your name and the post reference number (four-digit number ending "BR").

Candidates should evidence how they meet all the essential criteria as well as, where relevant, the desirable.  If candidates do not provide written evidence, in separate supporting document(s), of how they meet all of our essential criteria their application will not be progressed.

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