Food and Beverage Service Head

The University 
 
At Durham University we are proud of our people.  A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other.  

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.  Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.  

We would be thrilled if you would consider joining our thriving University.  Further information about the University can be found here
 
The Role and the Department 
Durham University seeks to employ a Food and Beverage Service Head to lead the catering operations across Stephenson and Ustinov Colleges. 

Stephenson College is located on the Howlands site, south of the city, it houses over 400 undergraduate and postgraduate self-catered students. Ustinov College is located at Sheraton Park at Nevilles Cross and houses over 400 postgraduate self-catered students.

This is an exciting opportunity for a dynamic and innovative individual with excellent communication skills and extensive high-profile, high volume food service management and multi-site experience.

This exciting role requires the highest standard of service delivery, promoting student experience and customer satisfaction. It may appeal to candidates from a variety of catering sectors, including those from within the 4 or 5 star hotel sector, who wish to diversify into an exciting new industry with numerous benefits including generous pension contributions and work-life balance.

This role is a permanent position within the University’s Operations Directorate, offering flexibility to work any five days within a working week, including some evenings, in alignment with business requirements.

The primary responsibility involves overseeing the food and beverage service operations and teams across both Colleges, broadly encompassing banqueting, buffets and two college bars.

Our college bars are developmental spaces and the hub of the college community. They are used by our students as a place to study, work on group projects, and enjoy a broad range of events, both academic related and social. Banqueting and buffets are generally provided to build college community, some are informal, others are formal college dinners that follow the plated banquet service format.

The Colleges Operations Directorate forms part of the Colleges and Student Experience Division, which is responsible for providing a world class student experience to our diverse student community.  

The Colleges Operations Directorate plays an integral role in providing excellent services and facilities to support the personal development of students. The services provided by the Directorate include catering, housekeeping and reception.

 
Working at Durham   
 
A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:  
 
•    27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days per year.  
•    No matter how you travel to work, we have you covered.  We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. 
•    Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme. 
•    On site nursery is available and access to holiday camps for children aged 5-16 throughout the year. 
•    Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers). 
•    There is a genuine commitment to developing our colleagues professionally and personally.  There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University.  All staff have dedicated annual time to concentrate on their personal development opportunities.  
•    The opportunity to take part in staff volunteering activities to make a difference in the local community 
•    Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.  
•    We offer generous pension schemes.  

Durham University is committed to equality, diversity and inclusion

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.   As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do.  We also live by our values and our Staff Code of Conduct.  At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI. 
 
We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.  If you have taken time out of your career, and you feel it relevant, let us know about it in your application.  If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.

What you need to demonstrate when you apply/Person Specification  
  
When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role.  Further information about the role and responsibilities is at the end of this job description.  Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered.    
  
Your application should cover the following criteria:  

Essential Criteria

Qualifications/Experience
1.    Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics or a Post-16 qualification or equivalent experience.
2.    Experience and expertise in the development and delivery of hospitality and catering services. 
3.    Experience of providing advice and guidance to a range of customers and colleagues.   
4.    Experience of implementing policies and procedures.
5.    Experience of supervising/managing a team and/or a line management qualification.

Skills/Abilities/Knowledge
6.    Excellent spoken and written communication skills including the ability to develop effective working relationships, both internally and externally.
7.    Strong digital competence across a range of digital devices and apps including Microsoft Word, Excel and Teams

8.    Committed to continuing professional development.
9.    Ability to plan and organise events and activities involving the service.
10.    Ability to solve problems as part of a team and decide on and plan appropriate solutions.
11.    Ability to participate in networks to share and discuss good practice and exchange information.
12.    Ability to contribute to operational planning activities.

Desirable Criteria

1.Relevant first aid qualification

2. Relevant Health and Safety Qualification (e.g., IOSH)

3. Personal Licence Experience

4. Experience of working within an FE/HE environment or similar, specifically in relation to student staff and customers

5. Working knowledge of computerised event booking systems

6. Working knowledge of month-end stock taking

7. Knowledge of HACCP

8. Knowledge of HR procedures

9. Working knowledge of EPOS (electronic point of sale till systems)

How to apply 
 
To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above.  Where there are desirable criteria we would also urge you to provide any relevant evidence.  Please don’t forget to check if there is any weighted criteria (see above). 
 
While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.   
 
Submitting your application  
 
We prefer to receive applications online.  We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails  
  
What you are required to submit: 
•    A CV  
•    A covering letter or statement which shows examples of how you meet all of the criteria within the Person Specification   
  
Contact details  
 
If you would like to have a chat or ask any questions about the role, Philip Atkinson would be happy to speak to you. Email: [email protected] 
 

Typical Role Requirements  

Essential Criteria

Service Delivery
•    Show a commitment to equality, diversity and inclusion and the University’s values.
•    Ensure that any procedures and expectations that apply throughout the University are reflected in all aspects of the service provided by the team and adapt ways of working where this is not evident.
•    Manage, maintain and monitor designated catering and other services to ensure safety, security and compliance.
•    Provide the best possible service to staff, students and other guests by reviewing and making suggestions to improve the service.
•    Collect, organise and analyse data and information (such as customer feedback) accurately to provide reports.
•    Ensure that public areas are safe and secure and respond to and report any incidents.

Planning and Organisation
•    Plan and organise operational activities carried out by the catering and bar services which you are responsible for.
•    Manage frontline services in a variety of different outlets and buildings across the University.
•    Plan, manage and deliver assigned projects, activities and events, e.g. Graduation, VIP events in accordance with agreed objectives
•    Manage budgets and expenditure including buying (and returning) goods and services.

Team Development
•    Supervise team members and manage any other people/resources that are assigned to you and provide an initial response to any related HR issues.
•    Explain systems and procedures to induct new starters into the team and provide specialist advice and guidance including any training (including customer service excellence).
•    Contribute to performance review processes by providing feedback on individual and team objectives and expectations and considering any development needs.

Communication/Liaison
•    Develop and improve services by taking part in meetings, working groups and committees.
•    Liaise with other service areas to ensure the most diverse and accessible delivery and promotion of the wider student experience
•    Create good working relationships, including internal and external networks which allow you to increase your knowledge and skills, while swapping information with peers.
•    Act as a key point of contact between the University and internal and external stakeholders, including donors and employers.
•    Build relationships with contractors and third-party suppliers to share good practice, exchange information and work together on joint initiatives.
•    Contribute to internal and external presentations and public relations events promoting the Durham University reputation and encouraging participation and income generation.

•    Any other reasonable duties.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University  which provides information on the collation, storing and use of data.   
  

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.