EUC Hardware Fulfilment Lead

Newcastle University is a great place to work, with excellent benefits . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

About us

Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning, and research at our university. We are committed to expanding our knowledge and expertise with a strong focus on training and development for our people. We shape the future of education and contribute to ground-breaking projects through IT innovation. To find out more about our dynamic customer-focused teams, visit Working in our IT Service .

Salary: in the region of £40,000 per annum.

Closing date: 2 June 2024

The Role

As a Hardware Fulfilment Lead for End User Computing (EUC), you will join a team of 3 Leads and 17 Analysts to provide laptops and desktops across the University while supporting our staff and students with hardware and software issues. The role sits within our Hardware Fulfilment Team who manage hardware service requests, inventory, and assets.

Directly reporting to the EUC Support Manager you will also be responsible for day-to-day management of a Hardware Fulfilment Officer. 

As a component of this role, you are required to obtain certifications in Asset and Inventory Management and 5S; you will be funded and supported in the workplace to achieve this. 

About you

We seek an IT professional with a broad understanding of managing hardware in a diverse organisation. To succeed in this role, you should be a customer focused, self-starter who brings with them:

• A passion for identifying and implementing new and innovative technologies to support customer needs
• An ability to focus solutions based on improved quality and value

If this sounds like you, we invite you to apply by submitting a 2-page CV and a 1-page covering letter. Your application should outline examples where your knowledge, skills, and experience align with the job description .

The University values hybrid working. This approach is flexible, informal, tailored to each team, and founded on trust.

We are open to discussing relocation support for candidates applying from outside of the region.

If you would like to have a chat about this opportunity, contact David Swash, EUC Support Manager at [email protected]

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are aDisability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 27108