Estates Helpdesk Assistant

Are you ready to be the heartbeat of our Estates team? We're seeking an individual to join us as an Estates Helpdesk Assistant, where you'll play a pivotal role in ensuring the smooth operation of our support services. If you're adept at juggling multiple tasks, thrive in a fast-paced environment, and are passionate about delivering exceptional customer service, we want to hear from you!

Overview of the Role:

As part of our Estates Helpdesk team, you'll be the central point of contact for all Estates-related requests and queries. From managing meeting room bookings to addressing building faults and facilitating card access, you'll be at the forefront of ensuring efficient operations.

The role holder is expected to interact with a range of stakeholders from our principle customers across the wider university, through to suppliers, contractors, tradesmen and other sections of the Estates Services Division. A versatile approach to communication by e-mail, telephone, radio and in person is a key element in support of the service offered by Estates Helpdesk.

Whilst the role allows for some remote working, the workplace may be any University of Oxford building in order to meet operational requirements.  

What We Offer

As an employer, we value the well-being and development of all our employees. We offer a comprehensive range of benefits, including:

•     You will be part of a collaborative and forward-thinking team dedicated to customer service and innovation

•     30 days of annual leave (excluding public holidays)

•     Hybrid working arrangements for a healthy work-life balance 

•     Extensive personal and professional development opportunities

•     Supportive childcare services for working parents and guardians

•     Generous family leave for pregnancy, adoption, paternity, and shared parental leave

•     Excellent contributory pension scheme for your financial future

•     Salary sacrifice scheme for additional savings

•     Subsidised sports centre membership to promote well-being

•     Cycle loan scheme to encourage sustainable commuting

•     Discounted bus and transit travel

In addition, you will have access to a vibrant community with social groups and sports clubs, fostering an inclusive atmosphere.

Selection Criteria: Essential

•     Previous experience in a Facilities Helpdesk or customer service role.

•     Proficiency in Microsoft products (Outlook, Excel, Word).

•     Ability to work across multiple computer systems effectively.

•     Experience in a similar environment.

•     Strong communication skills and a commitment to excellent customer service.

•     Ability to work collaboratively in a team.

•     A proactive mindset.

Selection Criteria: Desirable

•     Relevant qualifications in Facilities Management or Business Administration.

How to Apply:

To apply for this position, please submit the following documents as part of your online application:

•       Covering letter/supporting statement

•       Curriculum vitae (CV) 

•       Contact details of two referees (only contacted if you are successful) 

Only applications received before 12 pm on Friday 12 April 2024 can be considered.

Interviews will hold on Monday 22 April 2024.

Don't miss this chance to be part of our dedicated team!

If you're ready to take on this exciting opportunity and contribute to the efficient functioning of our Estates team, apply now to join us as an Estates Helpdesk Assistant. We offer a supportive work environment, opportunities for growth, and the chance to make a real impact.