Education Team Leader

Advert

Education Team Leader
School of Optometry and Vision Sciences

Are you a highly motivated and forward-thinking administrator who has a passion for education?  

We are recruiting a newly established role of Education Team Leader to join our supportive professional services team and academic community.

Our School is at a cornerstone in its development of education.  Patients with ocular disease are now being managed in the community by their optometrist and, for our School, we are driving these innovative new pathways in healthcare excellence and delivery.  These changes are aligning with the new curriculum mandated by the General Optical Council (GOC) Education Standards Review that will forge a new pathway for undergraduate and postgraduate study.

The post-holder will provide operational and management support to the Student Education Manager and the School’s senior management team across the School’s learning and teaching activities, with the principal aim of delivering an efficient, effective and quality-driven education service to the School.

This full-time post (35 hours per week) is open-ended and is available immediately.

Salary:  £27,924 - £32,344 per annum (Grade 5)

Date advert posted: Friday, 20 May 2022

Closing Date: Monday, 6 June 2022

Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Job Description

Administrative support for education at the School of Optometry and Vision Sciences is divided into two operational teams; one team provides administrative support for undergraduate and postgraduate research students and the other as part of the Wales Optometry Postgraduate Education Centre, which provides support for postgraduate taught programmes and CPD events.  This post will have a focus on postgraduate taught and CPD activities.

The principle aim of this new role is to deliver an efficient and effective education service to the School contributing to the operational and planning requirements of learning and teaching.  Working closely with the Student Education Manager, you will manage the School’s operational teams and undertake duties ranging from recruitment and admissions, induction to assessment, leading to award and graduation.

Key Duties
* As Deputy to the Student Education Manager, to manage the operation of the effective and efficient delivery of the School’s undergraduate and postgraduate programmes, planning, organising and delegating work, monitoring progress and intervening as required.

* Oversee and undertake postgraduate/undergraduate administrative tasks, ranging from admissions, timetabling, student induction, student support matters, assessments, progression, award and graduation, providing advice and guidance to team members, students and academic staff.

*Manage and guide team members in welfare issues, performance, training and encourage development of the team, escalating as necessary to specialist support areas.

* To provide administrative support for the postgraduate MSc programme(s).

* To provide administrative support for scholarships (for example Commonwealth Scholarships), includes managing applying for the scholarship, monitoring student progress and co-ordinating student visits.

* To ensure the timely response of student feedback, advising on the enhancement of service provision, where appropriate. 

*To provide administrative support for internal and external reviews and programme validation, including Annual Review and Enhancement and re-validation of programmes, as set out by the General Optical Council; and to provide input into the preparation of relevant documentation. 

*To ensure compliance with University procedures and regulations and provide advice and guidance to students, staff, as appropriate.  

*To provide administrative support, where appropriate, for student cases and co-ordinate recommendations through the appropriate channels.

*To facilitate the management of the School’s Examining Boards, ensuring that all documentation and briefings are presented in an accurate and timely manner. 

Continued in additional information

Person Specification

IMPORTANT NOTE TO CANDIDATES: It is the University’s policy to use the person specification as a key tool for short-listing and we only invite candidates to interview who clearly evidence that they meet (or partially meet) each of the essential criteria. During the application process you will be asked to attach a supporting statement. This statement must outline how you meet the criteria below and we recommended formatting this by using each criteria as a sub-heading and providing your relevant experience/evidence below each sub-heading. It is crucial that you save your supporting statement with the vacancy number (eg. 1234BR) in the filename as failure to do so may result in it being omitted from your application.

Essential Criteria

1. Degree/ NVQ4 or equivalent professional membership/work experience.
2. Experience of supervising the work of others and/or projects and managing own workload concurrently: working unsupervised to deadlines, planning and setting priorities for own work and that of others and monitoring progress.
3. A high level of IT competency, working regularly with Microsoft packages (including recent versions of Word and Excel) and demonstrating excellent attention to detail.
4. A dependable individual, who is pro-active, adaptable, with excellent teamworking and communication skills, along with a willingness to contribute positively to the management of the School.
5. Ability to communicate detailed and complex information effectively and professionally with a wide range of people and to give advice and guidance to internal and external customers.
6. Ability to set up standard office systems and procedures and make improvements to ensure that stakeholder needs are consistently met.
7. Experience of and/or ability to support staff and manage performance and welfare issues.
8. Evidence of ability to explore customers’ needs and adapt the service accordingly to ensure a quality service is delivered.
9. Evidence of ability to solve expansive problems using initiative and creativity; identifying and proposing practical solutions and resolving problems with range of potential outcomes.
10. Ability to react to changes in workload and competing priorities and to work under pressure.

Desirable Criteria

1. Experience of working in a Higher Education environment ideally in a student-facing role, or a comparable customer facing role.
2. Experience of working in an administrative role supporting undergraduate or postgraduate education.
3. Experience of managing and motivating a team.
4. Fluency in Welsh, written and oral.

Additional Information

Continued from job description

*To work with members of staff and the University’s timetabling team to produce and update regularly the School’s teaching timetables for postgraduate and/or undergraduate programmes.

*To act as Secretary and assist with the efficient and effective management of the School’s Teaching Committees, particularly Boards of Studies.

*To work with School marketing teams to support marketing, including arrangements for external conferences and events. 

* Collaborate with others in order to make recommendations for the development of established processes and procedures, with the highest emphasis on quality control and service delivery.  

* To undergo personal development that is appropriate to, and which will enhance performance in, the role of Education Team Leader.

* To establish working relationships with key contacts to help improve service levels, developing appropriate communication links with Academic staff within the School, and within Professional services, as required.

* To gather and analyse data to inform management decisions, establishing basic trends and patterns in data and creating reports as appropriate.

General Duties
* To mentor colleagues and advise on personal development.
* To ensure compliance with legal duties and regulatory requirements in respect of Equality and Diversity, Data Protection, Copyright and Licensing, Security, Financial and other University policies, procedures, codes and standards, as appropriate.
* To take care for the health and safety of yourself and of other persons who may be affected by your act(s) or omissions at work in accordance with the Health and Safety at Work Act 1974, EU/UK Directives and the University’s Safety, Health and Environment Policies and Procedures and to cooperate with the University on any legal duties placed in it as the employer.
* To undertake annual training compliance requirements.
* To ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.
*To perform any other duties not included above that are consistent with the role.

Job Category

Management & Executive