Education Support Assistant

Education and Academic Services

This full time post is available immediately on a permanent basis.

About the roles

Working as part of EAS, this post will be based within the Education Support team on the St Luke’s campus, as part of the Info at St Luke’s Hub Team.

All staff within Education Services are expected to work on-campus as well as from home, on a rota basis. All new external appointments will be asked to work from campus for up to 5 days per week, whilst training is completed.

The position offers an exciting opportunity for someone looking to develop their career as an administration and customer services professional. The University is looking for dynamic and committed individuals who have the required experience and skills to join our busy student facing teams. 

Working as part of a cross-College team you will provide advice, guidance and administrative support to students and staff in all matters relating to our taught programmes of study at both undergraduate and postgraduate level. The available posts will have responsibilities that will need to be flexible across the service and the post may be deployed to provide support at other Information Point locations within the University.

About you

You will have experience of working flexibly both as part of a team and independently, to deliver an outstanding customer service experience. You will have excellent customer service skills and experience of administration work, as well as experience of working in a culture of change and growth.

Please ensure you read the Job Description and Person Specification for full details of this role.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2022 and QS World University Ranking 2022).  

Our Equality, Diversity and Inclusion Commitment

With over 27,000 students and 6,400 staff from 180 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.

Benefits

We offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further information

For an informal discussion about the role, please contact David Massey [email protected]