Education Support Administrators

Education and Academic Services

These full time, permanent roles available now.

We are looking for fantastic people from a wide variety of backgrounds to join us at a time of change and opportunity at the University.  We would love you to join us on this journey!

• Do you enjoy direct contact with people?
• Do you enjoy supporting people with their queries and helping to deliver a brilliant customer experience?
• Do you enjoy providing administrative support?
• Are you fantastic at organising, communicating and making things run smoothly?
• Do you want to work for an excellent employer with some fantastic career and training opportunities?

If so, this could be the job role for you. You will be working in teams supporting our students and our academic colleagues. 

Want to get a better idea of what it is like to work at the University? Click here to find out from our current staff.

These roles offer the opportunity for hybrid working – some time on campus and some from home.

T he role

You will help to provide all key administration and education support activities for our students. You will work as part of the Education Support team which focuses on supporting teaching and learning administration – for example helping our students with queries around their programmes of study, supporting coursework and assessment and helping our students who need access to welfare/wellbeing services. This team works collaboratively across multiple locations and across three campuses.

All staff within Education Support are expected to work on-campus as well as from home, on a rota basis. You will be asked initially to work from campus for up to 4 days per week, whilst training is completed.

About you

You will :

• Have excellent organisational skills
• Have fantastic IT skills
• Be a great communicator with a strong customer service focus
• Be someone who can work with databases and information
• Be able to work proactively in a team
• Be able to work on multiple priorities
• Have high service standards
• Have great attention to detail

We would love to hear from you if you have either of the following: 

• Experience of databases and complex processes
• Individuals with a strong customer service focus

We can offer you the opportunity to develop your career in administration and customer services.

Please ensure you read the Job Description and Person Specification for full details of this role.

Further information 

To hear more about the Education Support Administrator role please contact Jenny Crotty, Education Support Operations Manager on [email protected] .

Why our staff love working here

The University

We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2022 and QS World University Ranking 2022).  

Our Equality, Diversity and Inclusion Commitment

With over 27,000 students and 6,400 staff from 180 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.