Education Support Administrator

Education and Academic Services

This part-time (0.5FTE) post is available immediately on a permanent basis.

This exciting opportunity offers hybrid working, with some time working on campus and some time working at home. This role will be part of our Queen's Hub team, based on the Streatham campus.

About the role

Our Education Support roles help to provide all key administration and education support activities for our students. You will work as part of the Education Support team which focuses on supporting teaching and learning administration – for example helping our students with queries about their programmes of study, supporting coursework and assessment and helping our students who need access to welfare/wellbeing services. This team works collaboratively across multiple locations and across three campuses.

All staff within Education Support are expected to work on-campus as well as from home, on a rota basis. Depending on experience, you will be asked initially to work from campus for up to 4 days per week, whilst training is completed.

You

You will :

• Have excellent organisational skills
• Have fantastic IT skills
• Be a great communicator with a strong customer service focus
• Be someone who can work with databases and information
• Be able to work proactively in a team
• Be able to work on multiple priorities
• Have high service standards
• Have great attention to detail

We would love to hear from you if you have either of the following:

• Experience of databases and complex processes
• Individuals with a strong customer service focus

We can offer you the opportunity to develop your career in administration and customer services.

Please ensure you read the Job Description and Person Specification for full details of this role.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2023 and the 2022 Academic Ranking of World Universities released by Shanghai Rankings). 

Our research income in recent years means we’re the fastest growing UK Research University with some of the world’s most influential scientists, and we seek to answer some of the most fundamental issues facing humankind today. More than 99% of our research is of international quality and our world-leading research impact is growing faster than any other Russell Group university (2021 Research Excellence Framework). We are using the power of our education and research to create a sustainable, healthy and socially just future.  Our shared purpose and vision continually moves us forward to make a difference to our people, our communities, our partners and the world around us.  Read about our world leading research on Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO City of Literature

Our Equality, Diversity and Inclusion Commitment

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

Benefits

We offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further information

To hear more about the Education Support Administrator role please contact Dee Freer on [email protected].