Education Support Administrator

Education and Academic Services

About the role

We have an exciting opportunity for an Education Support Administrator to join our Education Support Team, providing all of the key administration and support activities that underpin the student experience from Fresher's week to Graduation.

You will act collaboratively and act as “first port of call” for academic staff and students in relation to taught undergraduate programmes; advising on local custom and practice and referring to other sources of information and support.

In this role you will undertake a range of administrative tasks including managing student records, planning and organising events, creating and sharing communications through a range of platforms and providing specialist advice and guidance on relevant matters. You will work to deliver an excellent, customer focussed and seamless service.

All staff within Education Services are expected to work on-campus as well as from home, on a rota basis. You will be asked initially to work from campus for up to 4 days per week, whilst training is completed. This particular role is working within the St. Luke’s Hub Team on the St. Luke’s Campus, Exeter, which provides support to the range of Programmes which are taught at St. Luke’s.

About you

We are looking for someone with excellent organisational, IT and communication skills, as well as someone who is capable of working with databases (for example SITS, BART and LISA programmes) and analysing complex data to produce evidence-based recommendations. You will have experience of working collaboratively and proactively in a team to deliver multiple objectives and high service standards.

You will have the ability to work effectively within a wider administrative team in a busy environment. The role requires a flexible individual with strong relevant administrative experience, excellent attention to detail and the ability to manage a diverse work load in potentially sensitive situations.

Please ensure you read the Job Description and Person Specification for full details of this role by clicking on the attachment above.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2022 and QS World University Ranking 2022).  

Our research income in recent years means we’re the fastest growing UK Research University with some of the world’s most influential scientists, and we seek to answer some of the most fundamental issues facing humankind today through this. More than 99% of our research is of international quality and our world-leading research impact is growing faster than any other Russell Group university (2021 Research Excellence Framework). We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City .

Our Equality, Diversity and Inclusion Commitment

With over 27,000 students and 6,400 staff from 180 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.

Benefits

We offer some fantastic benefits including:

• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further Information

For further information please contact David Massey on [email protected] .