Education Officer

Advert

Education Officer
School of Psychology
We are seeking to appoint an experienced administrative manager with experience in taught scheme administration within a higher education environment.

The individual should have knowledge of administration processes to include: examination procedures, admissions, enrolment, timetabling, student and programme records.

The post will support the Education Manager in delivering teaching administration within the School of Psychology ensuring high quality support for the School’s taught programmes of study.

There is a requirement for on campus working for at least 3 days per week. Working outside normal office hours and at weekends may be required.

For informal enquiries relating to the role, please contact

This is a full-time (35 hours per week), open-ended position. 

Salary: £32,332 - £34,980 per annum (Grade 5).  Appointments to roles at Cardiff University are usually made at bottom of scale unless in exceptional circumstances

Date advert posted: Friday, 9 February 2024

Closing Date: Sunday, 25 February 2024

Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.  We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Job Description

Operational and Strategic Support

• Working closely with professional services and academic staff with responsibilities in teaching to provide operational and strategic support for the School’s programmes of study
• To provide support for all quality assurance-related work, to ensuring standards of service to meet the needs and requirements of students, staff and professional bodies.
• To work effectively with the Education Manager, Education Operations Manager and academic staff with key responsibilities in teaching to agree levels of service, ensuring processes are fit for purpose and activities appropriately resourced to maximise the effective delivery of undergraduate and postgraduate taught teaching in the School to high standards.
• To supervise day to day management of student records ensuring maintenance of accurate and reliable student records.
• To oversee the marketing, recruitment, admissions and enrolment process.
• To liaise with the College and University central teams,  obtaining a good working knowledge of the University systems, ensuring the School’s compliance with University procedures relating to teaching.
• To act as a co-ordinator for information relating to teaching from the College and University central teams to the School staff and likewise co-ordinating information relating to teaching collated by the School to the College/University central teams.
• To oversee and service committees (as required) which are relevant to the role such as Board of Studies, Student Staff Panel, Examination Boards and Teaching Plenaries to be determined from time to time by the School Manager.  
• To produce programme documentation such as timetables and programme handbooks.

• To act as lead contact for examination liaison and take responsibility for the administration relating to the School’s examinations including servicing the Examination Boards calling on a thorough understanding of University Academic Regulations.
• To have involvement in the nomination of external examiners for undergraduate and postgraduate taught programmes through the University Registry

• Work closely with the Education Manager, Education Operations Manager and Education Officer to manage the operation of the Education team planning, organising and delegating work, monitoring progress and intervening as required
• To deputise for the Education Manager and Education Operations Manager and provide support and cover to other team members
• Manage the performance, induction and development of team members
• Support and guide team members in welfare issues, escalating as necessary to specialist support areas
• Ensure the delivery of the operational and strategic teaching aims of the School and the team’s service level agreements, adapting these according to changes in workload and customer requirements
• Collaborate with others in order to make recommendations for the development of established processes and procedures
• Undertake the training of others in areas relating to the team’s work
• Undergo personal and professional development that is appropriate to and which will enhance performance
• Establish working relationships with key contacts to help improve service levels
• Gather and analyse data to inform management decisions, establishing basic trends and patterns in data and creating reports as appropriate

Person Specification

Evidencing Criteria - It is School of Psychology’s policy to use the person specification as a key tool for short-listing. Candidates should evidence that they meet ALL of the essential criteria as well as, where relevant, the desirable. As part of the application process you will be asked to provide this evidence via a supporting statement. Please ensure when submitting this document/attaching it to your application profile you name it with the vacancy reference number.
If candidates do not provide written evidence of meeting all the essential criteria then their application will not be progressed.

Essential Criteria 

1.         Proven ability to gain specialist knowledge of appropriate administrative systems and processes.
2.         Degree or an equivalent qualification or equivalent work-related experience
3.         Fluency in Welsh, written and oral

Additional Information

Job Description continued...

Programme of Study Documentation/Publicity and Marketing

• To update module diets and maintain School’s programme records on SIMS.
• To supervise the preparation of prospectus entries, brochures and other published material to prospective and current students.
• To ensure all information necessary to guide the School’s current and potential taught students is organised into Student handbooks, is kept up-to-date and is available on the School’s web pages.
• To ensure the content of the undergraduate and postgraduate taught teaching-related pages on the School’s web pages is up-to-date.
• To take a lead in the preparation and production of the Student Handbooks.
• To update the School’s taught prospectus entries on an annual basis.

• To work with the university timetabling team to ensure that students and staff have timely sight of the relevant teaching timetables.

• To maintain effective record keeping for all documentation relating to teaching administration and manage archiving of all teaching administration-related records on an annual basis.
• To participate in such University and external networks and forums as may be relevant to the role.
• To undergo personal and professional development that is appropriate to and which will enhance performance in the role.
• To act in accordance with the University’s Equality and Diversity Policy.
• To act in accordance with the University’s Health and Safety Policy.

We are recognised internationally for sustained excellence in research, impact and research-led teaching. We are a large School with over 50 academic staff, over 800 undergraduates and 150 postgraduate students. In the last assessment the School attained the highest rating of ‘excellent’ for its teaching from the HEFCW Teaching Quality Assessment Panel.
Many individuals in the School are leading figures in their research areas. We have state of the art laboratories and experimental expertise across the range of psychology and are currently building one of the largest and best equipped imaging centres in Europe (see: sites.cubric.cardiff.ac.uk).
Our collective aim is to understand the psychological and biological foundations of behaviour at both individual and group levels. The research undertaken in the School ranges from 'synapse to society', and includes normal behaviour in development and adulthood, the breakdown of cognition after stress, trauma and in neurological and/or genetic conditions, as well as key psychological issues of broad importance to society, such as prejudice, reproductive health and understanding risk. The School also contributes to cross-disciplinary University Research Institutes in Neuroscience and Mental Health, Sustainable Places, and Energy Systems Research.

Job Category

Management & Executive