Duty Manager (Outdoor Facilities)

Department

We’re a university where curiosity prevails, and where exploring new ways of thinking and pushing boundaries, isn’t just encouraged, it’s expected. 

Set in Wivenhoe Park, 200 acres of award-winning parkland, the University of Essex Colchester campus contains an extensive offer of sports facilities providing opportunities for students, staff and the wider community to participate in sport and physical activity.

Facilities include the Essex Sport Arena, a 1,600-seat spectator venue, opened in 2018 and host to events such as professional netball and basketball matches, as well as a huge variety of community activities and events. The Essex Sport Gym has around 6,000 student, staff and public members and boasts industry leading equipment and online customer engagement platforms.  Outdoors one of the largest tennis domes of its type in the country, and synthetic and natural turf pitches accommodate a wide range of sports.  Our staff are committed to, and passionate about improving people’s lives through sport and physical activity.

Duties of the Role

The Duty Manager (Outdoor Facilities) will be the lead member of staff on-shift ensuring that sports facilities and activities are operated and delivered in accordance with the required high standards of customer service. The Duty Manager will be responsible for leading a team of Team Leaders, Sports Assistants and Reception Staff on shift, whilst setting high standards and embedding a culture of excellence.

The role will support the Operations Manager in promoting and embedding a culture of excellence, directing work programmes and ensuring an efficient safe and effective service delivery. The role will maintain a high degree of visibility throughout the facility proactively managing and developing service delivery and the implementation of quality systems, responding to and resolving customer queries, complaints and enquiries. The Duty Manager will deputise for the Operations Manager where appropriate. Additionally, the Duty Manager (Outdoor facilities) will have responsibility for ensuring that the outdoor facilities are maintained and operated to a high standard.

Skills and qualifications required 

The successful candidate will have excellent IT and communication skills and a high-quality work ethic, with the ability to engage and build strong meaningful and formal relationships with key internal and external stakeholders and partners.

You will have experience of motivating and leading staff to achieve high levels of customer service and exceed planned targets and objectives. Candidates will have experience working in a multi-sport facility and managing large scale events.

Extensive knowledge of relevant regulatory and Health & Safety Legislation is essential, along with holding a Higher Professional Diploma or ISRM Sport and Recreation Management Certificate (or equivalent experience). Experience of working with climbing walls and a valid first aid certificate are desirables. 

Due to the nature of the role he ability to fulfil the requirements of a DBS check.

Please use the 'Apply' button to read further information about this role including the full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role. You will also find details of how to make your application here.

Our website http://www.essex.ac.uk contains more information about the University of Essex. If you have a disability and would like information in a different format, please telephone (01206) 876559.