Domestic Assistant

Updated: 21 days ago
Location: Cardiff, WALES


Estates & Campus Facilities

Operational Services


Domestic Assistant - Part time

We will be looking for enthusiastic, positive and reliable individuals, in the near future, to provide an effective domestic service on a student residences site.

Various posts, depending on availability, ranging on average between 16 - 25 hours per week (typically between 8.30am - 3.00pm).

Salary: £16,420 - £17,361 per annum, pro rata for hours worked (Grade 1).

Please note we are a living wage employer and will pay the minimum of £9.30 per hour.

The role will require a flexible approach to working hours and is based on working 5 days out of 7 each week, as required, (typically Monday - Friday), to support the achievement of the departments goals. During arrivals / departures, conferences and other busy periods you may be required to work additional hours.

Date post advertised: Wednesday, 4 December 2019

Closing date: Tuesday, 30 June 2020

Additional posts may become available in the near future, with various start dates. 

Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received

Cardiff University is committed to supporting and promoting equality and diversity.  Our inclusive environment welcomes applications from talented people from diverse backgrounds.  We will also consider proposals for flexible working or job share opportunities.


Job Description


  • To clean designated areas in student residences, i.e. study / bedrooms, bathrooms, communal areas, kitchens, toilets, showers, corridors, foyers, stairs, landings, windows, walls, lifts, TV rooms to ensure they are kept in a clean and hygienic condition, including carpet shampooing, where applicable .
  • To clean bar, administrative offices, service rooms and equipment, where applicable.
  • To use the most appropriate approved cleaning equipment and materials, moving furniture and cookers / fridges as required in order to clean all designated areas.
  • To defrost fridges / freezers where directed.
  • To provide a service as required – changing bed linen, taking bed linen to / from a central storage area; removing refuse and servicing rooms, kitchens, bathrooms.
  • To carry necessary cleaning materials and equipment from area to area, ensuring they are kept in a clean and safe working order.
  • To remove refuse and dispose of it in the appropriate receptacles.
  • To report any damage and / or maintenance needs to the supervisor.
  • To attend and actively participate in all basic training as identified in the Division’s Training Matrix.
  • To identify your personal training needs in conjunction with your manager, ensuring that learning is transferred to the workplace.
  • To adhere to relevant Health, Safety / Hygiene working practices and legislation, using only cleaning materials and equipment provided by the Division.
  • To be aware of and to report any potential workplace / personal hazards to health and safety.
  • To actively participate in the Division’s Quality and Customer Care initiatives.
  • To take reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work in accordance with the Health and Safety at Work Act 1974, EC directives and the University’s Safety, Health and Environment Policies and procedures and to cooperate with the University on any legal duties placed on it as the employer.
  • To ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate.
  • The role will require a flexible approach to working hours and is 5 days out of 7, which will include evenings and weekends to support the achievement of the departments goals.
  • To provide a service to customers during arrivals/departures, conferences and other busy periods which may be within other residences and may involve working additional hours.
  • You may be asked to perform other duties occasionally which are not included above, but which will be consistent with the role.

Person Specification

The Person Specification is split into 2 sections: essential and desirable.  Please demonstrate clearly how you meet all of the essential criteria.  Where possible you should give examples of how, when and where you have used your experience, knowledge, specific skills and abilities to match those required for this particular job role.

Please ensure that you communicate this fully by creating a new document containing your supporting statement, refer to sample layout below, listing ALL OF THE CRITERIA and commenting against each one as to how you meet them.

This will need to be completed before you begin making your application on line as you will be required to upload it.  When uploading the supporting statement the document title needs to read “supporting statement and should also detail the post reference number ending in BR” (relevant to the job you are applying for).


  • Experience of carrying out domestic duties within a household or commercial environment.
  • Experience of communicating information both orally and in writing, to a wide range of people.
  • An ability to respond to customer needs in a polite and courteous manner, adapting to their requirements accordingly.
  • Proven ability to follow instructions and procedures.
  • Understanding of correct use of cleaning materials in a household or commercial environment and the ability to use basic cleaning equipment.
  • Experience of undertaking manual handling activities.


             7.  Evidence of ability to use email and internet based applications.
    8.  Ability to speak / understand Welsh or willingness to learn.

    The desirable section contains a list of skills, qualifications and experience that it would be beneficial for the jobholder to have.
    All shortlisting decisions will be based initially on essential criteria, with desirable being used to further select or deselect candidates as appropriate.  We interview those candidates who are the closest match to the identified criteria.

    An example of how to set out your document containing Essential and Desirable criteria is detailed below:


    1.Experience of carrying out domestic duties within a household or commercial environment.

    Provide evidence

    2.Experience of communicating information both orally and in writing, to a wide range of people.

    Provide evidence

    3.An ability to respond to customer needs in a polite and courteous manner, adapting to their requirements accordingly.

    Provide evidence

    And continue this by listing all Essential and Desirable criteria and providing evidence under each heading.

    Additional Information


    Campus Facilities operates in two parts, Campus Facilities – Residences and Campus Facilities – Commercial Development.
    Campus Facilities – Residences manages accommodation places for approximately 5,500 students, both catered and self-catered.

    The Campus Facilities - Commercial Development provides the key services of Catering & Food Service, Sport, Day Care and Conferences to students, staff and visitors at Cardiff University.

    In terms of catering, there are cafés and restaurants conveniently located across University campuses, in addition to a delivered hospitality service.
    Cardiff University Sport exists to provide students and staff with a balanced, high quality and integrated sport service which meets the needs of a broad range of users.

    The Day Care Centre offers facilities for children aged between 10 weeks and 5 years and the Centre is divided into sections appropriate to the ages and development of the children.
    Both residential and catering facilities are utilised for conferences and functions during the University’s vacation periods.  A purpose built and designed conference centre and conference facility is also available throughout the year.
    The Campus Facilities operation is supported by its own central administration functions covering the allocation of residences, human resource and quality, purchasing, facilities, finance, and general administration.

    Job Category

    Catering & Hospitality

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