Digital Marketing and Communications Assistant - College Hub - Band 500 - 97360

Updated: 17 days ago
Location: Birmingham, ENGLAND
Job Type: Temporary

Digital Marketing and Communications Assistant - College Hub - Band 500 - 97360 - (210000JZ)






College of Social Sciences

University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £23,699 to £25,458. With potential progression once in post to £29,471 a year

Band 500

Full time

Fixed term for up to 12 months

Closing Date: 26th May 2021

Our offer to you  

People are at the heart of what we are and do. 

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university.  We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. 

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential.  With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University. 

 We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate.  We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work. 

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements.  We therefore welcome discussions on all forms of flexible working.  In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries. 

 The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site.  On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.  

 Find out more about the benefits of working for the University of Birmingham 

Job Background

The post holder will report to the College Digital Marketing and Communications Manager and will work closely with the wider Marketing and Communications team in the College of Social Sciences. The post holder will have dealings with a wide cross-section of staff in the College and across External Relations and the wider University. Working with academic and other Professional Services staff, you will have a collaborative relationship with staff who will have varying degrees of responsibility in preparing and publishing web content.

The person in this role will be responsible for online marketing and communications activities within the College of Social Sciences as directed by the line manager. Combining technical know-how with an understanding of the content required for the School and College’s multiple audiences, the post holder will ensure the websites they are responsible for are a quality, relevant and up-to-date communications channel. They will ensure that content across all of these websites is well-written, and that digital content is used effectively to meet the aims and objectives outlined in the team’s strategy, and those strategies of the wider College and University.

The post holder will, whether solely or in collaboration with content stakeholders, develop, edit, and update content on the College’s external facing and Intranet websites. The post holder will also support and assist any staff who have some responsibility for web content (including academic staff) to write, edit and update their own content in accordance with the University’s web content guidelines. The post holder will also develop new websites, pages and digital content (including video) as directed and as deemed appropriate. The post holder will support on delivering virtual events through online platforms such as Zoom.

Job summary
This role supports the digital marketing and communications for the College of Social Sciences.  You will proactively devise and deliver activities and provide administrative support to the Recruitment and Marketing teams.  You will also provide advice and support to colleagues and potential students through a range of methods.  In order to flexibly use resource you may be offered the opportunity to work elsewhere in the department or across the University. 

Main duties and responsibilities

  • Researching and writing copy for external publications and websites e.g. our course pages.
  • Working with internal teams to deliver social media activity.
  • Creating high impact university staff profiles and enhancing those for existing colleagues. 
  • Proactively reviewing, maintaining and developing the content of webpages. 
  • Conducting competitor analysis and league table data analysis and making recommendations as appropriate.
  •  Delivering market research activity e.g. arranging focus groups with students and using results to make recommendations.
  • Collating, analysing and interpreting data in relation to metrics and reviewing activities in line with these.
  • Dealing with a wide range of more complex enquiries and correspondence independently, or exercising judgement to redirect them to senior colleagues or other departments within the University.
  • Providing other administrative support for the team including arranging travel, servicing meetings, diary management.
  • Monitoring budgets including processing payments, authorising expenditure, raising concerns where finances are not in line with the budget.
  • Supports equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.
  • Person Specification

    • Educated to A Level standard, or equivalent level 3 qualification such as a Level 3 NVQ, or level 3 national diploma or relevant work experience evidencing the skills and ability to undertake the role. 
    • Minimum of grade C in Mathematics and English at GCSE or equivalent.
    • Professional experience in a Communications and/or Marketing role.
    • Highly proficient IT skills, including the MS Office and website editing software. The post holder should also be confident and able to quickly learn new IT skills and software packages as required.
    • Proven ability to plan ahead and anticipate requirements, proactively planning own (and sometimes others’ workloads) to manage time effectively, progress tasks concurrently and work to deadlines.
    •  Excellent verbal and written communication skills, including the ability to write for different audiences, and to required deadlines. 
    •  Excellent interpersonal skills. The postholder must inspire confidence and command authority with a range of colleagues and provide excellent customer service at all times.
    • A high degree of professionalism, tact, and diplomacy, and the ability to exercise discretion regarding the handling and management of sensitive information/issues. 
    • A high degree of initiative, personal judgement, resourcefulness, flexibility, and a self-motivating approach. 
    • Ability to work effectively in a large, complex organisation, and to develop a good understanding of how the University and higher education institutions work.
    • Ability to understand policy and procedures and how to apply these.
    • Understands the importance of equality and diversity in the workplace
    • Ability to identify and respond to equality and diversity issues in line with relevant policies and procedures

    For informal enquiries please contact - Richard Smith,

    Valuing excellence, sustaining investment

    We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working. 




    Primary Location
    : GB-GB-Birmingham
    : Clerical/Administrative
    : Social Sciences
    : Temporary
    Job Posting
    : 11.05.2021, 7:00:00 PM
    Grade (for job description): Band 500
    Salary (Pay Basis)
    : 23,699.00
    Maximum Salary
    : 29,471.00
    Advert Close Date
    : 26.05.2021, 6:59:00 PM
    Fixed Term Contract End Date 31.05.2022
    View or Apply

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