Desktop Support Technician (Level 4)

Exeter IT Services

INTERNAL APPLICANTS ONLY

We are currently recruiting one permanent full-time position which is available to start immediately.

The University of Exeter is a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2022 and QS World University Ranking 2022). We have recently opened a number of new and exciting opportunities in our IT and Digital function.

The university is developing a new ten-year strategy where digital ways of working will be central to delivering our vision and goals. The digital transformation will impact profoundly on our workplace design, the skills we develop, the way our students learn, and the way we work and collaborate, and we want to ensure that this transformation has our staff and students at its heart. We are investing in digital technology and skills development to strengthen our education, research, and partnerships, and to meet the needs of our community.

Exeter IT & Digital is central to all of this, and we are looking for people to join us who want to be part of this major transformation and part of changing the way we work and the way our students learn.

Why our staff love working here

The role

The post holder will be part of a customer focused team of technicians providing excellent IT support services to users to make the best use of the IT facilities at their disposal.   This role will primarily be providing IT support at the University’s Exeter Campuses.  Reporting to a Desktop Support Team Leader, you will have a central role in the support of IT services and you will work closely with other members of the team; and will support colleagues from other teams within the university. 

The role will be required to work a 36.5 hour week over 5 days, flexing shifts to cover an 0800-1800 support window.  You will be required to undertake additional hours and weekend support for bookings and events. Additionally, if working patterns need to flex in the future to meet university changing demands, this post would be automatically slotted into any new flexible working pattern required to support the service.

You

The ideal candidate will have good IT support skills and must be willing to learn and develop themselves in this area. Just as important as technical ability and excellent troubleshooting is a positive attitude and excellent teamwork ethos.  Candidates must be able to demonstrate attitude towards professional customer service with excellent communication and interpersonal skills.   The ideal candidate will have a flexible and adaptable approach with the ability to be self-motivated and show initiative.

The absence of a full clean UK driving license will not preclude you from interview, but please make sure you have mentioned your driving status in your application.

Please ensure you read the Job Description and Person Specification for full details of this role.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2022 and QS World University Ranking 2022). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2017.

Our research income in recent years means we’re the fastest growing UK Research University with some of the world’s most influential scientists, and we seek to answer some of the most fundamental issues facing humankind today through this. 98% of our research is of international quality (2014 Research Excellence Framework). We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures  and how we are transforming education  for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City

Our Equality, Diversity and Inclusion Commitment

With over 27,000 students and 6,400 staff from 180 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.

For further information, please contact Lisanne Hidderley, email [email protected]