Desktop Support Analyst

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IT Customer Services
Location:  Epsom
Salary:  £29,605 to £32,982 per annum
Closing Date:  Sunday 07 April 2024
Interview Date:  To be confirmed
Reference:  24-AAAA1478B-0070-1

This is an on-campus 2nd line IT support position which plays a pivotal role within the Information and Digital Services department, providing excellent customer service and technical advice to the University’s staff, students, partners and visitors.

Reporting to the IT Campus Manager, you will be a member of the campus End-User Computing team ensuring the delivery of a first-class range of IT. You will help support the department by adhering to ITIL incident, problem and change management processes and be an ambassador for best practise and relationship building across this diverse user base. Strong experience of troubleshooting, analysing and diagnosing technical problems is essential.

At UCA, creativity and innovation are at the heart of what we do. Our legacy of educating eager and passionate artists, makers and thinkers runs back almost 160 years, and today we’re helping shape a global future that supports and nourishes talent worldwide. 

Our campuses across Surrey and Kent are vibrant communities, each specialising in different areas of the creative industries. We are also home to a thriving research hub, with academic experts and fellows leading the way in research on sustainability, design, textiles, animation, history and culture, and more. 

Are you ready to share your passion for creativity with the next generation of innovators? If so, we want to hear from you.

Further details:

The University for the Creative Arts (UCA) aims to be a welcoming and inclusive University that is truly representative of all of the diversity in society. We particularly encourage applications from people from minoritised ethnic groups and people with disabilities who are currently under-represented within the University.