Data and Gifts Administrator - Apprentice

Job Title:      Data and Gifts Administrator - Apprentice
Department:       Development and Alumni Relations Office
Grade:     Grade 2  
Salary range:     £19,863 - £20,134 per annum
Working arrangements:     Hybrid
Closing date: 29th January 2023

The University

At Durham University we are proud of our people.  A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other.

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.  Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

We would be thrilled if you would consider joining our thriving University.  Further information about the University can be found here

The Role and the Department

The Development and Alumni Relations Office (DARO) is responsible for coordinating philanthropy, alumni and supporter engagement, and advancement communications on behalf of the University. DARO works with colleges, academic departments, research centres and institutes, wider student experience partners, and professional departments to engage over 200,000 alumni and supporters around the world.

Underpinning this global operation, the Advancement Services team are ultimately responsible for: maintaining the University’s central stakeholder database (Raiser’s Edge NXT); updating and maintaining all alumni and supporter data; completing all gift processing, reporting, and stewardship; overseeing the daily operation of governance, legal, fiscal, and other regulatory aspects of advancement; completing prospect and partnership research and analysis – including due diligence; and development / maintenance of all systems related to delivering the above.

The Data and Gifts Administrator will be predominately employed with data entry into Raiser’s Edge (RE), including gift processing, address updates and the efficient and timely storage of donation forms.  They will also process helpdesk requests, generate and distribute periodic reports from RE, and also provide administrative support to the Advancement Services Team as and when required.

The post holder will work alongside other members of Advancement Services, provide support to the other alumni and development functions within DARO and throughout the university, interrogating the database, generating queries and producing exports as required from time to time.

The Data and Gifts Administrator will play an important role within the delivery of the Durham Inspired campaign. The University is currently within the first phase of this major philanthropic initiative that seeks to support the next generation of inspiration and leadership at Durham. We find it easy to be proud of the extraordinary people we have at Durham. We provide the inspiration; they achieve the extraordinary. We invite you to join us.

Working at Durham  

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: 

• 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days per year.  The University closes between Christmas and New Year.
• No matter how you travel to work, we have you covered.  We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
• Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
• On site nursery is available and children’s clubs in the summer holidays.
• Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
• There is a genuine commitment to developing our colleagues professionally and personally.  There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University.  All staff have dedicated annual time to concentrate on their personal development opportunities.
• The opportunity to take part in staff volunteering activities to make a difference in the local community
• Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. 
• We offer generous pension schemes.

Durham University is committed to equality diversity, inclusion and values

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. 

As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do.  We also live by our values and our Staff Code of Conduct.   At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.  If you have taken time out of your career, and you feel it relevant, let us know about it in your application.  If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role 

What you need to demonstrate when you apply/Person Specification

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role including: 

Essential Criteria

Desirable Criteria

How to apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above.  Where there are desirable criteria we would also urge you to provide any relevant evidence.  Please don’t forget to check if there is any weighted criteria (see above).

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.  

Submitting your application 

We prefer to receive applications online.  We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails 

What you are required to submit:

• A CV 
• A covering letter which shows examples of how you meet all of the criteria within the Person Specification   

Contact details 

If you would like to have a chat or ask any questions about the role, Stuart Thompson – Deputy Director, Advancement Services (DARO) would be happy to speak to you. [email protected]

Further information about the role

• In order to fulfil the terms and conditions of the apprenticeship, the post-holder will be required to complete training on a weekly basis towards the Apprentice Framework in Business Administrator at Level 3.
• The post-holder will also undertake on the job training and a development plan will be created in conjunction with the successful candidate and will take into account their individual needs. Following successful completion of the first part of the necessary on the job training and development plan (one year) the post-holder will move to Grade 3.  Upon successful completion of the Business Administrator Level 3 qualification and all on the job training the post-holder will move to a Grade 4 Data and Gift Administrator role.  This plan will be regularly reviewed and form the basis of the assessment to move to a Grade 4 role. The development plan may be extended if the University considers it necessary.
• If the post-holder is unable to meet the full requirements of the Grade 4 post at the end of the development process, subject to performance, they may be retained in the Grade 3 post. The post-holder will work within the Advancement Services team.

Role Delivery

• Contribute input within a service team to provide a responsive service for stakeholders. 
• Contribute input to deliver a stakeholder-focussed service. 
• Follow documented procedures, referring to more experienced colleagues with less straightforward issues. 
• Demonstrate some pre-employment familiarity with the techniques, and processes used in the service area. 
• Learn about the hazards and risks within own area of work and report incidents in accordance with recognised procedures and protocols.  
• Carry out tasks following strict procedures to log and record routine information and data for use by others. 
• Follow guidelines and protocols to determine what to pass on and to whom where necessary. 
• Use office-based and/or familiar software, applications and devices to deliver services. 
• A commitment to equality, diversity and inclusion and the University’s values.
• Ensure the accurate and timely processing of philanthropic donations into the Raisers Edge

Teamwork

• Contribute to team effort with more straightforward tasks during peak work flows. 
• Assist team members to organise the work space and office-based equipment, tools and resources where necessary.

Communication/Personal

• Respond to straightforward requests for information from stakeholders. 
• Learn new skills and techniques on the job working alongside more experienced team members. 
• Communicate with supervisor, team members, other staff, students and visitors in person or using electronic tools and applications. 

• Any other reasonable duties.   

Useful links

If you would like further information you may find the following will help

https://www.dunelm.org.uk/

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.