Customer Support Assistant

Updated: over 2 years ago
Location: Canterbury, ENGLAND
Deadline: 15 Aug 2021

Please note The University of Greenwich are managing the recruitment for this position, to apply for this role please click the following link:

https://jobs.gre.ac.uk/vacancy.aspx?ref=2756-E  

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The Drill Hall Library is a vibrant and unique facility, providing library and IT services to staff, students and visitors of the Universities at Medway, comprised of the Universities of Greenwich, Kent and Canterbury Christ Church at their shared Medway Campus.  

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 To enhance our excellent standard of service to our users we are now seeking to appoint a highly-motivated Customer Support Assistant on a fixed term contract (until 31st December 2021) to join our existing team. This post will support our library users in a friendly, efficient, fair and effective manner as well as being the front of house first point of contact for all library queries and will be at the forefront of the operation of our new Unified Library Management System.

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Other duties would include patrolling the student study areas to be a visible presence for users needing assistance or support, shelving of stock and general housekeeping, reporting issues to ensure we keep a clean and tidy study environment. They will also be required to work on a rota to meet and greet our users and offer help and assistance on all their library or study needs, escalating specialist enquiries to the appropriate team. 

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This is a customer-facing role and you should have proven experience of working within a busy customer service or retail environment.  You will be proactive, highly motivated and able to demonstrate excellent customer service skills with the ability to deal with difficult face-to-face situations. Participation in a rota for regular evening and weekend support is a core part of the role.

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For further particulars on this post and details of how to make an online application please go to the following direct link http://jobs.greenwich.ac.uk/tbc. This post is being advertised as part of the Universities of Medway joint venture.  The University of Greenwich will be administering the recruitment for this role.

This role is based within the Drill Hall Library on the Medway campus at Chatham, Kent.

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Should you have any queries please contact the HR Recruitment Team on [email protected]  

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We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

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The university welcomes people from diverse and underrepresented communities who can help the university to achieve its mission. 

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We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion. 

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We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form. 

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We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.



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