Customer Services Assistant

An exciting opportunity has become available to join the University of Southampton Library Service as a Customer Services Assistant.

You do not need to have worked in a library before. We are looking for people with strong customer service experience, for example in retail, hospitality or other busy public-facing environments. Our libraries operate across four sites and welcome students, staff and the wider community. This is a varied, people-centred role where you will support a wide range of customers and help them make the most of our spaces and services.

The Role 

As a Customer Services Assistant, you will play an important role within a professional and supportive team, helping to ensure the smooth day to day operation of the Library within a busy, customer-focused environment.

Key responsibilities include:

• Providing frontline customer service in person, online, by phone and email
• Responding to a wide range of enquiries and resolving straightforward queries
• Supporting students and staff to use library spaces, services and systems
• Carrying out administrative tasks and using digital systems to manage enquiries
• Contributing to a safe, well organised and welcoming library environment
• Supporting activities and events where required

You will be based at Hartley Library but will often be required to work across other sites in line with service needs.

About You

We are looking for professional and proactive individuals who enjoy working with people and take pride in delivering a high standard of service.

You will bring:

• Experience of working in a customer facing role
• Strong communication and interpersonal skills
• Confidence using digital systems and learning new tools
• The ability to work both independently and as part of a team
• Good organisation skills and attention to detail
• A calm and practical approach when dealing with queries and busy periods

Working Pattern 

This role is offered on a part time permanent basis (26 hours per week), working:

• Shift Pattern Monday-Thursday 07:45-14:15

What we offer

•  Salary £25,249 to £26,707 pro rata per annum 
• Generous annual leave plus University closure days
•  Excellent pension scheme 
• Structured training and development opportunities 
• A supportive team environment within a large and varied service

If a sufficient number of applications are received, this vacancy may close earlier than the date specified at the top of this advert. Therefore, if interested in applying for this vacancy we recommend you submit your completed application form as soon as possible.