Customer Service Supervisor

Commercial, Residential and Campus Services

(Commercial Operations)

This full-time, permanent role is available immediately.

• Regular additional paid hours available
• Generous 39 days holiday allowance (Including bank holidays)
• Access to state of the art sports facilities
• Accredited learning and development opportunities

The role

The Customer Services Supervisor position has responsibility for delivering the in-house culinary operation within commercial operations outlets within University of Exeter’s Streatham or St Luke’s Campuses. 

We are looking for an enthusiastic, innovative and motivated Customer Services Supervisor with a clear passion for food to join our Commercial Operations team. The successful candidate will have some experience of supervising a culinary operation across a wide range of catering styles from banqueting to fine dining. 

About you  

We are looking for highly motivated and enthusiastic member of staff to join our catering team on our campus. You will be a customer focused, team player who can also work alone. You will demonstrate high standards and be well organised. Having experience in roles within catering, retail and kitchens, with knowledge of food hygiene and health and safety would be advantageous.  Training and uniform will be provided.  You will have a flexible approach to working hours and practices, as well as having excellent communication skills. The role will include maintaining high standards of cleanliness within a busy environment, in line with Food Safety plus Health & Safety requirements.

Our unique venues require a candidate that is service-orientated with the ability to thrive in an energetic and dynamic environment.

The post holder will make a significant contribution to the achievement of the following aims:

• Ensuring students receive the highest quality student experience
• Developing standards which ensure the service is at the forefront of the industry
• Providing exceptional customer service to all our student and event clients
• Delivering a financial contribution to ensure continuous investment across the University’s estate

We are looking for customer focused, team players who can also work alone. A particular focus will be on always providing outstanding customer service, with a passion for providing high quality food and drink.

You will demonstrate high standards and be well organised.

The University offers some fantastic benefits including 39 days leave per year, options for flexible working, numerous discounts at leading retailers, an onsite gym, free yoga and Pilates, a cycle to work scheme and a stunning campus environment in the heart of Exeter.  If you are not currently in Exeter please have a look at our website (www.exeter.ac.uk/thesouthwest ) for some further information on what a beautiful part of the country we are based in.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2022 and QS World University Ranking 2022).  

Our Equality, Diversity and Inclusion Commitment

With over 27,000 students and 6,400 staff from 180 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.

For further information, please contact Paul Weller, email [email protected] , or telephone 01392723555.