Customer Service Assistant

Infrastructure and Commercial Services – Commercial Operations

This full time post is available immediately, on a permanent basis.

Summary of the role

This post will be operational across numerous locations within the Commercial Operations wider team.

This role will require you to work during the day, evenings and some weekends. It is essential the successful candidate holds a valid full driving licence due to the need to conduct duties that include food service deliveries.

We are looking for highly motivated and dedicated members of staff to join our teams on Streatham and Saint Luke’s the campuses.

Our team is driven on providing an exceptional customer service experience. Staff and students use our facilities year round, along with external customers out of term time. Across the campuses we provide the following services; retail shops, retail catering, residential catering, licenced premises, hospitality, conferencing and events.

About you

We are looking for customer focused, team players who can also work alone. A particular focus will be on providing exceptional customer service at all times with a passion for providing high quality food and drink.

You will demonstrate high standards and be well organised. Having experience in roles within catering, front of house, retail and kitchens, with knowledge of food hygiene and health and safety would be advantageous.

You will have a flexible approach to working hours and practices, as well as having excellent communication skills. The role will include maintaining high standards of cleanliness within a busy environment, in line with Food Safety plus Health & Safety requirements. Please see the job description for further details.     

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2022 and QS World University Ranking 2022).  

Our Equality, Diversity and Inclusion Commitment

With over 27,000 students and 6,400 staff from 180 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.

Benefits

We offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

For further information, please contact Max Droudge via email m.j.o.droudge@exeter.ac.uk .