Customer Service Assistant

Updated: almost 2 years ago
Location: Southampton, ENGLAND
Deadline: 20 Jun 2022

Residences Services

Location:  

Halls - Glen Eyre

Salary:  

£19,824 to £20,600 per annum
Full Time Fixed Term until 23/12/2022

Closing Date:  

Monday 20 June 2022

Interview Date:  

To be confirmed

Reference:  

1827022FB

Residential Services at the University of Southampton offer accommodation to over 7,000 students every year. You will be joining the team at an exciting time as we continue to develop our portfolio of over 6,600 rooms, instigating a new refurbishment plan along with continued development of our halls offer to enhance student experience.   

This Fixed Term Customer Service Assistant position offers the opportunity to provide excellent service throughout the day for students, residents and other customers who interact with our services at our main reception and standalone post room facility. You will be calm under pressure and have a commitment to providing excellent customer service at every touch point, whilst supporting the ongoing development and improvement projects for our customer facing areas. As an excellent communicator and multi-tasker, you will also play a part in providing valuable support to the supervisory team at the Glen Eyre Halls of Residence both within and outside of reception and the post room.

To ensure the smooth running of our service you will also need to work in close partnership with colleagues in the Student Wellbeing team who collectively provide a 24/7 support to students in Halls and beyond. You will also need to collaborate with other departments within the University and external contractors who deliver services within our Halls of Residence. 

The successful candidate will be able to evidence experience of working within a busy and diverse customer service environment. We are looking for an approachable and organised character with excellent communication skills. You will need to be confident working within a team, customer service skills across any industry could well be an advantage. The department uses multiple computer systems to deliver its services therefore experience using multiple systems is essential. 

This position is currently being advertised for 36-hours per week, on a Monday-Friday rota working between the hours of 8am and 8pm on a rotational basis. You will also be expected to be available for occasional weekend/evening working to support peak activity times during the academic year such as student arrivals/departure events and open days. 

Application Procedure

You should submit your completed online application form at https://jobs.soton.ac.uk . The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Hannah Nash (HR Recruitment Team) on +44 (0) 23 8059 4043 or email [email protected]   Please quote reference 1827022FB on all correspondence.


Further details:

We aim to be an equal opportunities employer and welcome applications from all sections of the community. Please note that applications from agencies will not be accepted unless indicated in the job advert.



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