Customer Service Advisor

Sports Office

This full-time post is available immediately on a permanent basis.

Summary of the role/position

The role will provide an excellent, professional, courteous and efficient front of house experience as first point of contact for customers within the busy University sports facilities.

The role uses the Leisure Management Software to sign-up members, make bookings, take payment, cash-up at the end of each shift and will be the first point of contact for customers. You will need to display excellent customer service skills across various communication methods, being the front of house of the sports facilities. Code of Conduct and Master Document for processes must be followed and improvements communicated.

The successful candidate will work on a 3-week rotating shift pattern with early mornings, late evenings and weekend hours covering (as a team) the opening hours of the sports facilities.

This role will be part of a team that provides excellence in sport to our students, staff, and the wider community.

Please ensure you read the Job Description and Person Specification for full details of this role.

Our Equality, Diversity and Inclusion Commitment

With over 27,000 students and 6,400 staff from 180 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.

Benefits

We offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• onsite gyms and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 wks full pay), paternity leave (up to six wks full pay) and a new Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further information

For an informal discussion about the role, please contact Andrew Fry [email protected]