CSF-863-24 - Taught Programmes Administrator

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Programme Adminstration
Location:  Canterbury
Salary:  £23,144 to £24,533 per annum
Full time and part time available (0.9FTE)
Grade:  Grade 4
Post Type:  Full Time
Contract Type: Permanent
Release Date:  Thursday 07 March 2024
Closing Date:  23.59 hours GMT on Thursday 21 March 2024  (unless otherwise stated)
Reference:  CSF-863-24

Do you have good organisational and time management skills?  Do you have previous administrative experience in a customer facing role?  

If the answer is yes, then we could be looking for you to join our Programmes Administration team.

As a member of the Programmes Administration team, the Taught Programmes Administrator provides a comprehensive, end-to-end student administrative support to the academic portfolio of taught courses and programmes within the Division in order to ensure a high quality teaching and learning experience for both students and staff.

With a broad understanding of the routine activities required to ensure the smooth and efficient administration of the taught programmes in the Division (including HDAs in most Divisions), the role holder will be largely self-managed on a daily basis, taking direction from the Taught Programmes Coordinator where required for less routine tasks.

As a proactive member of the Programmes Administration team, the role holder will respond to students and colleagues from across the University as well as visitors and external contacts on routine matters, ensuring a courteous and efficient response at all times.

As a Taught Programmes Administrator your duties will include:

• Acting as a point of contact for all taught students, UG and PGT (including HDAs in most Divisions), advising on a wide range of matters to support a positive student experience. Also acting as a point of contact for staff and visitors to the Division, delivering a high level of customer service by dealing with enquiries promptly and professionally.
• Providing a broad range of support and administrative service across all taught programmes including but not limited to programme administration, timetabling and examinations to ensure the Division is promoting a positive student experience in line with the requirements of the University’s Codes of Practice and policies.
• Providing administrative support to the Division's Exam Boards and Mitigation Committee(s), and act as a first point of contact for External Examiners and Chief Examiners.

To be the successful candidate you will have/be:

• Educated to GCSE in English & Maths (Grade C/4 or above), or equivalent 
• Previous administrative experience in a customer facing role
• Good IT skills particularly MS Office packages (intermediate level)
• Excellent communication and presentation skills, able to communicate effectively and clearly both verbally and in writing

In return we can offer you:

• An open and collaborative working environment and support in your development and wellbeing, along with a range of great staff benefits including:
• Hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs)
• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• An excellent pension scheme with generous employer contributions
• On-campus cinema/theatre, sports facilities, library, nursery and food outlets, set among green, open space overlooking the Cathedral
• Study while you work discounts, cycle to work scheme, local business discounts
• On-site parking

Please note we have one full time and one part time (0.9FTE) position available. 

Please see the links below to view the full job description and to apply for the post.  If you believe you meet the essential criteria for the role we would welcome your application.   If you require further information regarding the role or the application process, please contact the Human Resources Team on [email protected] quoting ref number: CSF-863-24.

Please note that we prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and promotes equality at all levels.