CSF-844-24 - Applicant Support Assistant

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Admissions
Location:  Canterbury
Salary:  £23,144 to £24,533 per annum pro rata
Grade:  Grade 4
Post Type:  Full Time
Contract Type: Permanent
Release Date:  Wednesday 28 February 2024
Closing Date:  23.59 hours GMT on Wednesday 20 March 2024  (unless otherwise stated)
Reference:  CSF-844-24

Two posts are available, one full-time 35 hours, one part-time 21 hours

As an applicant support assistant you will be responsible for delivering excellent customer service to prospective students at each stage of their journey from enquiry to applicant to offer holder. You will need to respond to queries from a range of influencers: parents, carers, guardians. This is an important and highly valued role as the way in which enquiries are managed has a direct impact on the university’s ability to successfully recruit undergraduate and post graduate students. 

In this role you will be responsible for:

• Supporting the processes related to admissions to ensure a fully functional service is offered to applicants throughout the recruitment cycle, which adheres to the University’s agreed Admissions policies and procedures. 
• Providing exceptional customer service to prospective students throughout the applicant journey. 
• Developing an in-depth understanding of the university’s offer and its programmes.  
• Developing a wide knowledge of all parts of the university to efficiently answer enquiries or direct as appropriate.

To be successful In this role you will need to have / be able to:   

• Develop a good understanding of the university’s admissions processes and procedures is required to effectively manage inbound enquiries.  
• Develop a good knowledge of our courses, activities and processes across the university including application procedures, accommodation, support services, fees and finance and student life 
• Represent admissions at events, e.g. Open Days, Visit Days, PG events (this may involve working 4-5 Saturdays per year, including Clearing, for which appropriate time off in lieu will be given).

Please note that we prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and promotes equality at all levels.