CS-302-24 - Receptionist

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Accommodation
Location:  Canterbury
Salary:  £21,543 to £22,681
Grade:  Grade 3
Post Type:  Full Time
Contract Type: Permanent
Release Date:  Wednesday 06 March 2024
Closing Date:  23.59 hours GMT on Sunday 24 March 2024  (unless otherwise stated)
Reference:  CS-302-24

Do have experience of providing excellent reception services, holding great IT skills? Are you someone who can actively listen to customers and deal with unexpected situations with courtesy diplomacy and patience?

If so, one of our full time positions as Receptionist could be ideal for you. 

For much of your shift you will be the sole receptionist and therefore it is essential that in addition to having excellent customer service skills, you are able to deal calmly and confidently with all queries and bookings. When the students go home in vacation periods Kent Hospitality operates Conference/Bed and Breakfast facilities, so our reception services vary throughout the year to accommodate this.

You will be working to a rota for this role. A typical shift pattern may be 8am until 4pm on week one, followed by 12pm until 8pm on week two. Shift patterns may vary and may finish as late as 11pm.

As Receptionist you will:

• Confidently resolve all initial enquiries from students, staff, residents, and others
• Issue keys and maintain/monitor the security of them in line with procedure
• Programme student and vacation guest bedroom key cards using access control software
• Act as the central reception point for deliveries, sorting and collecting post, taking, and passing on urgent messages, reporting room defects and taking payments
• Use our software module to search for and communicate with residential students by email and check students or vacation guests in and out.

What we are looking for in the right candidate: 

• GCSE grade 4/C or above in English and Maths or equivalent
• Experience of working in a busy and demanding front facing customer service environment providing excellent customer care
• The ability to demonstrate experience handling difficult and unexpected situations
• A high level of IT skill and familiarity.

In return we offer our staff a range of excellent benefits including:

• A friendly, open and collaborative working environment
• Support in your development and wellbeing 
• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• An excellent pension scheme with generous employer contributions
• On-campus cinema/theatre, sports facilities, library, nursery and food outlets, set among green, open space overlooking the Cathedral
• Study while you work discounts, cycle to work scheme, local business discounts
• On-site parking.

For further information on our staff benefits please go to https://staff.kent.ac.uk/employment/benefits

Please see the links below to view the full job description and also to apply for this post. If you require further information regarding the online application process, please contact [email protected] quoting ref number: CS-302-24

Please note that we prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and promotes equality at all levels.