View All Vacancies
Accommodation
Location: Canterbury
Salary: £23,144 to £24,533 per annum
Grade: Grade 4
Post Type: Full Time
Contract Type: Permanent
Release Date: Tuesday 27 February 2024
Closing Date: 23.59 hours GMT on Tuesday 26 March 2024 (unless otherwise stated)
Reference: CS-300-24
Do you have excellent communication, interpersonal and administrative skills, with experience of working in a busy and demanding customer service environment?
We are looking for a self-motivated, highly organised candidate with a strong commitment to providing consistently high-quality service to students (prospective and current) to join our Accommodation team as a Accommodation Coordinator.
As a Accommodation Coordinator you will:
- Under the guidance of the Student Accommodation Manager, ensure room occupancy levels and student satisfaction are maximised.
- Deliver exceptional customer service to students, parents and staff, ensuring both written and verbal responses are professional, accurate and where applicable adhere to relevant policies, responding to complaints where appropriate.
- Take responsibility for allocation of undergraduate, postgraduate students and students on short term studies, liaising closely with relevant departments to ensure operational processes are managed smoothly.
- Provide sympathetic support and guidance to applicants taking into account their needs and other requirements so they feel fully supported by the University, and ensure they receive university accommodation appropriate to their needs.
As a Accommodation Coordinator you will need :
- Previous experience in a busy hotel or student accommodation appreciating the complexity of accommodation administration and the need to maximise occupancy and revenue
- Experience of working in a busy environment where attention to detail, accuracy and meeting deadlines is critical
- Excellent interpersonal skills and oral and written communication skills, giving the post-holder the ability to negotiate confidently with a range of people at all levels both internally and externally
- Ability to deal confidently with difficult, pressurised situations and individuals either face to face or on the telephone, with patience, tact and diplomacy
Rewarding your contribution
You will enjoy a friendly, open and collaborative working environment and support in your development and wellbeing, along with a range of great staff benefits including:
• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• an excellent pension scheme with generous employer contributions
• study while you work discounts, cycle to work scheme, local business discounts
• on-site parking
if you would like further information about the role please contact the people services team : [email protected] quoting reference number : CS-300-24
Please note that we prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.
Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.
The University of Kent values diversity and promotes equality at all levels.
Similar Positions
-
Receptionist , ;, United Kingdom, 13 days ago
If you have experience providing reception services, good IT skills and an interest in a student-facing role in the Careers and Employability Service at the University of Kent, this full-time posi...
-
Head Of Creative Programmes , ;, United Kingdom, 5 days ago
The Head of Creative Programmes will support the Director of Culture and Creative Projects in the effective management and development of all aspects of the artistic programme and creative engagem...
-
Programme Manager , ;, United Kingdom, 6 days ago
Contract Type: Fixed Term - Ends 31/03/2027 As a Programme Manager you will support the Head of Creative Programmes and the Director of Creative and Cultural Industries in the effective management...
-
Research Technician , ;, United Kingdom, 19 days ago
Do you have a strong operational skills and want support the work of future farming? If you can answer yes to this question, we would welcome your application. In this varied role the appointed Re...
-
Hr Project Officer (Kmms) , ;, United Kingdom, 15 days ago
Hours Per Week: 28 Contract Type: Fixed Term - 12 Months Closing Date: 23.59 hours BST on Sunday 28 April 2024 (unless otherwise stated) An exciting part time opportunity has arisen to play a key ...
-
Governance Support Officer , ;, United Kingdom, 8 days ago
Are you an excellent communicator and administrator, who is able to plan proactively, yet can be adaptable and think on their feet as/when needed? Are you able to listen to, understand, synthesise...