CRM Administrator - Salesforce

Vacancy ID  

10827

College/Service  
Digital and Technology
Department/Team  
University and Corporate Services
Location  
Hybrid – UAL High Holborn/Home
Grade  
Grade 5
Salary  
£42,477 - £50,961 per annum
Contract  

Permanent

Term  

Full time - 35 hours per week

Apply by  

15 May 2024 23:55

Interviews  
22-23 May 2024
Job description  
UAL JDPS - CRM ADMIN - Grade 5.docx – 125KB
Converted File UAL JDPS - CRM ADMIN - Grade 5.docx.pdf – 98KB

The opportunity

We are currently embarking on the implementation of an agile, service led approach to CRM across the university. The CRM Administrator - Salesforce will play a key role in the collaborative working needed to deliver this change. The post-holder will be supporting the CRM Technical and Operations Manager by acting as a technical specialist on the university’s primary CRM system, Salesforce.
  
The successful candidate will work with colleagues and suppliers to ensure the system is delivering our business and user needs; that system users have the advice, support, guidance and training they need; providing oversight of the correct and efficient use of the system; assisting with continuous improvement, testing and implementation of upgrades and other developments.

You will also be involved in the support and development of other CRM systems in use at UAL (including Raisers Edge, Maximiser etc).

About you

• Educated to degree level or holds an equivalent level of professional qualification in an appropriate discipline.

 

• A deep understanding of the potential of CRM to have a positive impact on business outcomes.

 

• An in-depth understanding of CRM practices and theories.

 

• Knowledge of the General Data Protection Regulation (GDPR) and the impact on CRM activities.

 

• Extensive experience of working in a CRM position that has required a knowledge of CRM policies, process, practices, and system administration.

 

• System Administrator Certification for Salesforce.

 

• Desirable - Experience of working in the higher education sector.

 

• An in-depth understanding of CRM practices and theories.

 

• Experience of CRM system administration including user support and training, implementing system upgrades, and managing system developments, testing and releases.

 

• Ability to monitor, interpret and report on data and metrics associated with CRM performance.

 

• Experience of building effective internal working relationships across all levels of seniority and functions.

 

• Experience of building effective external working relationships with consultants, technical developers and suppliers.

 

• Experience of managing a small team and/or coaching or mentoring staff.

 

• Proven ability to work independently without direct supervision.

 

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:

▪ at least 31 days of annual leave in addition to bank holidays.

▪ equal parental leave offering up to 6 months full pay for maternity and paternity.

▪ 2 days of paid volunteering leave for a UK registered charity.

▪ generous defined benefit pension schemes (LGPS/TPS}.

▪ discounts including gyms, nursery and private healthcare insurance.

▪ learning and development opportunities including free Short Courses.

▪ season ticket loan, cycle to work scheme, free counselling and more!

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.
We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.
We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world. 

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.
We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.
With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace. 

How to apply  

This vacancy is being managed by an external agency. Please visit

CRM Administrator - Salesforce | University of the Arts London (hays.co.uk)

 for further information and instructions on how to apply.

Vacancy ID  

10827

College/Service  
Digital and Technology
Department/Team  
University and Corporate Services
Location  
Hybrid – UAL High Holborn/Home
Grade  
Grade 5
Salary  
£42,477 - £50,961 per annum
Contract  

Permanent

Term  

Full time - 35 hours per week

Apply by  

15 May 2024 23:55

Interviews  
22-23 May 2024
Job description  
UAL JDPS - CRM ADMIN - Grade 5.docx – 125KB
Converted File UAL JDPS - CRM ADMIN - Grade 5.docx.pdf – 98KB

The opportunity

We are currently embarking on the implementation of an agile, service led approach to CRM across the university. The CRM Administrator - Salesforce will play a key role in the collaborative working needed to deliver this change. The post-holder will be supporting the CRM Technical and Operations Manager by acting as a technical specialist on the university’s primary CRM system, Salesforce.
  
The successful candidate will work with colleagues and suppliers to ensure the system is delivering our business and user needs; that system users have the advice, support, guidance and training they need; providing oversight of the correct and efficient use of the system; assisting with continuous improvement, testing and implementation of upgrades and other developments.

You will also be involved in the support and development of other CRM systems in use at UAL (including Raisers Edge, Maximiser etc).

About you

• Educated to degree level or holds an equivalent level of professional qualification in an appropriate discipline.

 

• A deep understanding of the potential of CRM to have a positive impact on business outcomes.

 

• An in-depth understanding of CRM practices and theories.

 

• Knowledge of the General Data Protection Regulation (GDPR) and the impact on CRM activities.

 

• Extensive experience of working in a CRM position that has required a knowledge of CRM policies, process, practices, and system administration.

 

• System Administrator Certification for Salesforce.

 

• Desirable - Experience of working in the higher education sector.

 

• An in-depth understanding of CRM practices and theories.

 

• Experience of CRM system administration including user support and training, implementing system upgrades, and managing system developments, testing and releases.

 

• Ability to monitor, interpret and report on data and metrics associated with CRM performance.

 

• Experience of building effective internal working relationships across all levels of seniority and functions.

 

• Experience of building effective external working relationships with consultants, technical developers and suppliers.

 

• Experience of managing a small team and/or coaching or mentoring staff.

 

• Proven ability to work independently without direct supervision.

 

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:

▪ at least 31 days of annual leave in addition to bank holidays.

▪ equal parental leave offering up to 6 months full pay for maternity and paternity.

▪ 2 days of paid volunteering leave for a UK registered charity.

▪ generous defined benefit pension schemes (LGPS/TPS}.

▪ discounts including gyms, nursery and private healthcare insurance.

▪ learning and development opportunities including free Short Courses.

▪ season ticket loan, cycle to work scheme, free counselling and more!

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.
We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.
We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world. 

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.
We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.
With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace. 

How to apply  

This vacancy is being managed by an external agency. Please visit

CRM Administrator - Salesforce | University of the Arts London (hays.co.uk)

 for further information and instructions on how to apply.