Credit Control Transactions Clerk

The role is responsible for administration to support the Credit Control front office function. Tasks include:​​​​​​​

• Manage email boxes pertaining to relevant tasks from students and colleagues
• Referring to accounts of students that have left the University but have a balance remaining on their account
• Assessing the validity of any balance by consulting immediate colleagues in the Credit Control Team and other departments within the University
• Contacting students. Initially by email, but will involve some telephone work
• Liaising with the University Refunds Team to ensure any refunds are paid correctly
• Keep detailed and accurate records of all credit control and database maintenance activity undertaken
• Checking new account requests against existing accounts
• Provide copy invoices, statements, customer registration and e-portal administration
• Give clerical support to the Student Credit Control function

You will have:

• Good communication skills (verbal and written)
• Accuracy
• Ability to communicate at different levels
• Ability to work both independently and as part of a team
• Good GCSEs or equivalent
• MS Excel
• Knowledge of Outlook
• Ideally Worked in medium to large accounts environment
  
• Dealing with customer queries

Interview date TBC

Informal contact details

Alternative informal contact details

Contact role:

Front Office Manager

Contact role:

Head of Transactional Services

Contact name:

Graham Dickens

Contact name:

Darren Francis

Contact phone:

0118 378 8156

Contact phone:

N/A

Contact email:

[email protected]

Contact email:

[email protected]

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-UK candidates who do not already have permission to work in the UK should note that by reference to the applicable SOC code for this role, sponsorship will not be possible under the Skilled Worker Route. There is further information about this on the UK Visas and Immigration Website .

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and is a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.