Course Administrator (Transnational Education)

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Faculty Office - Computing, Engineering and the Built Environment
Location:  City Centre Campus (Millennium Point)
Salary:  £24,494 to £26,624 per annum
Permanent full time
Posted On:  Wednesday 22 September 2021
Closing Date:  Wednesday 06 October 2021
Interview Date:  Friday 15 October 2021
Reference:  092021-416

Here in the Faculty of Computing, Engineering the Built Environment we are looking to recruit a Course Administrator who will manage a portfolio of partners who are based overseas. Transnational education (TNE) and global reach is a key area of growth for CEBE, we already work with across the world for example in Sri Lanka, Hong Kong and China, with significant growth forecast from new and existing partners. This really is an exciting time for the TNE course administration team. 

If you are customer-focused, quality-driven and keen to follow a professional career within administration – with clearly defined career paths and opportunities – there’s never been a better time to join us. You will work closely with the Director of Faculty Administration, Head of Course Oversight, Heads of Department, Directors of International and Link Tutors to successfully support our partners and students.

This role is ideal for someone who wants to positively contribute to the student and partner experience at Birmingham City University by effectively managing the administration of our overseas provision. Course Administrators are responsible for managing a portfolio of courses and modules (postgraduate and undergraduate) from enrolment to graduation. This role is focused on partnership working and developing exceptional working practices with your overseas partners. You will need to be flexible in your approach and communication will be via TEAMS and written forms with your counterparts who are based overseas. There will also be a requirement to support with quality matters and provide advice on academic regulations.  

The primary responsibilities of this role will be:

- Developing exceptional working practices with your overseas partners.

- Maintaining accurate student records throughout the student lifecycle such as marks entry, student change of circumstances on the SITS student records system.

- Timely enrolment of all students.

- Clerking committees and meetings.

- Providing expert advice and support to partner staff and colleagues across the student lifecycle pertaining to quality assurance, academic regulations, policy and procedures.

- Delivering high quality Examination boards.

- Support Partners and Link Tutors in the effective management of the student lifecycle, ensuring annual academic calendars and delivery schedules are in place and adhered to.

- Provision of data and management information required at a Faculty level.

- Oversight and management of SharePoint for TNE provision.

You will be educated to degree level (or equivalent experience) coupled with proven administrative, IT and customer service experience within a complex environment. Experience in a student-facing role in Higher Education is desirable as is experience within an account management environment. You must also be able to successfully work with a wide range of stakeholders and be able to support our partners in understanding the universities processes and policies, influence change and develop others, all of this has to be achieved working at distance from your key stakeholders. Beyond that, your ability to act as a team player, demonstrate intellectual curiosity, to manage your workload and your excellent interpersonal and communication skills will be what sets you apart.

Birmingham City University has the drive and ambition to be a leading seat of teaching and research excellence. We are passionate about providing our learners with a transformational journey, enabled by an exceptional and supportive academic community.

With around 26,900 students from 100 countries, Birmingham City University is a large and diverse learning community. We put students at the heart of everything we do, giving them the best opportunities for future success. The University has an enviable reputation for providing quality, student-focused education in a professional and friendly environment. Our superb courses, state-of-the-art facilities, first-rate academics, and focus on practical skills and professional relevance all support our graduates’ future employability.

We're investing £340 million in our estate, including a major expansion of our City Centre Campus at Eastside, providing students with an enviable range of facilities

Our staff and student community is defined by our core values, which outline who we are as a University and how we will work with each other. Our core values are Excellence, People focused, Partnership working and Fairness and integrity.

Further details:

The University is committed to internationalism and diversity and welcomes applications from all countries, faiths and backgrounds.

It is each individual successful applicants responsibility to ensure that they have permission to work in the UK. Some applicants may require sponsorship from the University and a visa from UKVI to take up the role if successful. More information on this can be found here: https://www.gov.uk/check-uk-visa

Some roles are not capable of sponsorship because they do not meet the UKVI criteria relating to skill and salary level. If you are unsure as to whether you would require sponsorship if successful, or whether the role is capable of sponsorship, please contact us: [email protected]

Please note on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice.  We would therefore advise that you submit your completed application as soon as possible.

At Birmingham City University we are proud to be an equal opportunities employer.  All staff are expected to understand and enact the University’s commitment to ensuring equality, diversity and inclusion in our employment practice and in all that we do . This commitment is enshrined in our Core Values and is detailed in our Equality, Diversity and Inclusion in Employment Policy. The University values and celebrates the diversity of our staff and students; we welcome people from the many  different backgrounds and life experiences that reflect the students and the citizens we serve.  We are committed to equality of opportunity for all staff and actively encourage unique contributions, in particular from under-represented groups in respect of age, disability, sex, gender or gender identity, ethnicity, race, religion or belief, sexual orientation or transgender status

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