Communications and Experience Officer

Updated: over 1 year ago
Location: Birmingham, ENGLAND
Job Type: FullTime
Deadline: 16 Oct 2022

Role Summary

This role will work to continuously improve the University employee and student experience of IT Services through the delivery of effective and proactive communication and engagement opportunities aligned to the University’s Digital Strategy.

This role reports into the Manager Communications and Customer Experience within the IT Services Customer Engagement team. This role liaises with staff across IT Services and the wider university as well as students, to support delivery of the Digital Strategy and its overarching Birmingham 2030 Strategic Framework .

Main Responsibilities

  • Developing and delivering communications and engagement, including devising engagement plans that include key performance indicators, identifying milestones as appropriate, promoting the outcomes of those plans, and providing expert advice.
  • Supporting the review, development and maintenance of IT Services communication channels in accordance with Digital Strategy principles and strategic narrative, Plain Language techniques, University brand and style guidelines and applicable accessibility standards. This includes but is not limited to intranet, web, newsletter, blog and social network content, briefing and meeting resources and/or presentations, and events.
  • Supporting the IT Services Incident Process through developing and delivering appropriate, often ad-hoc, communications where required.
  • Leading the development and delivery of IT Services’ Digital Community of Practice events and working collaboratively across IT Services to support delivery of the IT GO support and training outreach initiative.

Knowledge, Skills, Qualifications and Experience Required

  • Relevant Communications or Public Relations certification e.g. Foundation degree, CIPR, IOIC, or equivalent. Where a qualification is not held equivalent experience will be required.
  • Excellent communication skills and copywriting ability, and creative presentation style.
  • Substantial practical experience of internal communication methodologies and techniques.
  • Excellent IT skills, confident in using, innovating with, and influencing use of digital communication and engagement, including content management and development tools, such as Adobe Creative Cloud and the Microsoft 365 suite.
  • Well-developed organisational skills, excellent attention to detail and time-management skills.
  • The ability to work effectively both autonomously and collaboratively is essential.

Informal enquires to Katy Leighfield, email: [email protected]

To download the full job description and details of this position and submit an electronic application online please click on the Apply Online button below or visit https://edzz.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_6001/requisitions

Please quote the Job Ref 53430 in all enquiries.

Valuing excellence, sustaining investment 

We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working. 



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