Communication and Relationship Lead

Education and Academic Services

About the role

This 1.0FTE full-time post is available immediately on an open-ended basis.

This role sits within the Business Schools Flagship Programmes Team. The role will provide core and strategic communications, social media and student engagement and relationship support for the Flagship Programmes (currently The Exeter MBA, MSc Management and MSc Financial Analysis and Fund Management). This is a small, dedicated team = working across several activities; recruitment; employability and careers; programme administration; stakeholder management and student engagement. This role is embedded within the Flagship Programmes office based at the Business School, Streatham Campus.

About you

We are looking to appoint an organised person who will be responsible for building key relationships with students for the Business School’s Flagship Programmes. Knowledge of social media will be required as you will need to develop strategies and ideas for continuing and improving student/alumni engagement on social media platforms such as Twitter, Facebook, YouTube, LinkedIn, Snapchat, WeChat etc. You will need to be proactive in embedding a ‘cohort community’ with current master’s students during their programme, and work closely with the Business School alumni team, employability and careers consultants and marketing team to develop a range of activities (both face to face and online) to meet the particular needs of students and alumni.

You will need to demonstrate excellent interpersonal skills to communicate effectively with colleagues and students from a wide range and diverse background. Experience of working in Higher Education would be advantageous. The role holder would be expected to act as a flexible member of a wider team, offering support and assistance across one or more of the programme and other specialist programmes as appropriate and required.

About Education and Academic Services

The Education and Academic Services (EAS) Directorate provides all of the key administration and education support activities that underpin the student experience from Fresher's week to Graduation. This role is within the Education Support team which provides the core and critical operational support for teaching administration and support for delivery of taught undergraduate and postgraduate programmes.

Please ensure you read the Job Description and Person Specification for full details of this role.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024).  We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.

Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world’s most influential researchers, seeking to answer some of the most fundamental issues facing humankind today.  More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework).

We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City

Our Equality, Diversity and Inclusion Commitment

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. 

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

We are proud signatories of the Armed Forces Covenant and welcome applications from service people.

Benefits

We offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

For further information please contact Aku Clemmet, MBA Programme Manager, on [email protected] .